Escrow Operations Support

Escrow Operations SupportSanta Ana, CA (Remote)3-month contract Job ID 2024-9686

Solugenix is assisting a client, a leading financial services company, in their search for an Escrow Operations Support. This is a 3-month contract based out of Santa Ana, CA (Remote).

In this role you will work in a dynamic, fast-paced setting supporting notary scheduling and overall order management. This role communicates with our users via the Snapdocs Scheduling platform and will function as a liaison between clients and our notary community. A top-notch Escrow Operations Scheduler will demonstrate excellent time management skills, is self-motivated and is passionate about providing positive experiences for our users.

Required Skills:Customer Service, Time Management, Escrow, Customer Service Oriented, Order Management.

Additional skills: Detail Oriented, Scheduling, Operations.

Qualifications:Completed High School (Diploma or GED).Requires a minimum of 1 - 2 years of customer service experience.Strong written & verbal communication skills.Ability to multitask, stay focused, and self-manage in a fast-paced team environment where change is prevalent.Detail oriented.Ability to learn new computer system applications.Empathetic & patient; can see things from others' perspective, especially when problems arise.Positive with a natural drive to help people, must be customer service oriented.Curious and have a learning mindset, eager for feedback.

Responsibilities:Scheduling notaries for in-person signing appointments.Managing the communication between title, notaries, and consumers to ensure each signing is completed successfully and updating order details per instructions provided by our users.Performing outbound customer communications via phone as time-sensitive issues arise.Collaborating with our users to resolve common issues that occur during the duration of a scheduling order and escalating to a Lead when necessary.Providing phone and email support for our users.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $22/hour to $22/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About the Client:Our client is one of the world's leading financial services companies based out of Santa Ana, CA.

About SolugenixSolugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.