Account Implementation and Project Manager

Sonwil is a premier national logistics provider, with business units servicing Distribution, Warehousing, Fulfillment, Transportation and Real Estate. For many relationships the integration of “systems” is necessary for a smooth and effective service model. This often involves multiple external vendor partners to deliver an effective integration.

Sonwil is looking for a motivated individual to help drive our growth through the refinement of project scope and the management of project deliverables and timelines for Sonwil as well as new and existing clients.

The successful candidate will gain a broad knowledge of processes within Sonwil business units and numerous clients and leverage a general understanding of technology to power our solutions. Through communication with known subject matter experts, this individual helps to design and develop solutions, break down deliverables, and drive the delivery of solutions toward their agreed implementation dates. Projects are concluded when costs are recovered and the on-going delivery of service is transitioned to the appropriate functional team(s).

Duties and responsibilitiesLeads meetings with clients and prospects to understand and develop projects.Follows-up meetings with detailed notes, task assignments, supporting documentation.Develops a project plan, understands costs, and provides pricing.Manages the project ensuring all resources (internal and external) provide on-time delivery of tasks.Maintains a knowledge of Sonwil subject matter experts and incorporates those experts where appropriate.Plays an active role in the growth of Sonwil and its business units.Assists with the maintenance of projects in associated tools, including CRM and project management software.As necessary, aids in the resolution of complex client challenges that arise after the completion of a project.Performs all other duties as assigned.

QualificationsA bachelor’s degree and/or 5-7 years’ experience required.Strong project management skills are essential.Industry leading customer service skills are required.Understanding EDI, API, Flat File and Shopping Cart services & system level integrations is helpful.Experience with Global Standards (GS1) or retail compliance is helpful.Working knowledge and functional skills with Microsoft Office.An effective communicator.Familiarity with technology to provide services.Experience in structured thinking methodologies such as Lean, Six-Sigma, Agile/Waterfall/Scrum.Skills in development & interpretation of functional specifications.

Safety RequirementsMust be able to lift up to 30 pounds.

Physical requirementsThis is an in-office position.Some travel within Buffalo is required.Some travel within the United States may be required.

Direct reportsNo direct reports are expected, but coordination of a project team including external contractors will be essential.