Business Growth Account Manager

Job Summary

Help make a difference!

CaptionCall by Sorenson is looking for a caring, customer service oriented Business Growth Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall by Sorenson and service by seeking opportunities to share our services directly with eligible customers through events, presentations and supporting the office visits of local Account Managers demonstrating the product, explaining how it enriches lives, generating leads, and growing our opportunities. This is a full-time position with potential for career growth and advancement.

Essential Duties And Responsibilities

Generate leads that are installed by demonstrating the CaptionCall by Sorenson service directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators and Veteran Hospitals when directed by their Outreach Manager.When assigned, work with Hearing Care Professionals on the patient referral processRepresent CaptionCall at various events as assignedAdhere to strict compliance policies set by the companyUtilize company CRM to log daily activitiesThe Business Growth Account Manager has access to highly confidential, sensitive information relating to the employees of Sorenson. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 50-75%

Education

Minimum: High School Diploma or GED

Knowledge, Skills, And Abilities

Provide excellent customer serviceAbility to meet or exceed Business Growth Account Manager expectations and maintain established goals set forth by department managementAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual healthcare professionalsMust be able to comfortably and clearly present to large and small groups.Must be able to adapt to various sales situations and environmentsMust be reliable, organized and punctualMust be able to work independentlyAbility to effectively communicate in English through reading, writing, speaking and listeningOutside Sales or similar experienceFamiliarity with assistive devices for those with hearing loss is a plusExperience working with senior citizensBasic computer knowledge and experiencePositive attitude, team player, good interpersonal communication skills and able to work across company departments.

Working Conditions And Physical Requirements

Daily driving is required. Must have a reliable, licensed and insured vehicle available at all timesPossess and maintain a valid driver licenseMaintain a good driving recordMust have high speed Internet connection to perform essential job duties.Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers

Apply today! www.sorensonvrs.com/svrs_careers

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.