Assistant Director of Technology Services

Assistant Director of Technology ServicesSaddleback College

Job Category: Classified Administrators and ManagersJob Opening Date: April 17, 2024Job Closing Date: May 07, 2024Location: Saddleback CollegeWork Location: Mission Viejo, CADepartment: Technology Services

Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedulesPay Rate Type: MonthlyWork Days: Monday - FridayWork Hours: 8:00 am - 5:00 pmHours Per Week: 40Percentage of Employment: 100%Months of Employment: 12Salary: Starting at $126,072- $177,408 annually

Required Documents: Resume and Cover Letter

Job Description: Application materials must be received by 11:59 pm on 05/06/2024.

Required Documents: Must attach Resume and Cover Letter to be considered for the position.

NOTICE: Employment in this position is contingent upon funding by 100% SC Redevelopment Allocation.

SUMMARY DESCRIPTIONUnder the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes, audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director’s duties when absent or as assigned.

To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned.

REPRESENTATIVE DUTIESThe following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Assist the Director of Technology Services in directing the College’s technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects.
• Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regards to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Attend all technology and construction meetings and coordinate proper resources to ensure timely and correct responses to all Requests for Information (RFI) and Request for Proposal (RFP). Ensure all college standards are adhere to in all construction and technology projects.
• Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director.4. Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation.
• Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment.
• Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent College’s technological point of view and position at assigned District and College meetings;
• Train, supervise and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work.
• Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of College-level improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects.
• Attend assigned meetings of College and District-wide committees, which may include contributing to the review of the policies and practices for providing technology services; provide College perspective relative to the parameters and criteria for project designs and College established standards; and assist in implementing design and technical standards and ensure these design and standards are adhere to.
• Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of College technology services and broadcast systems; assist in the implementation of the technology master plan.

QUALIFICATIONSThe following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:• Applicable security mandates, rules, and regulations.• Capital construction concepts as how they relate to technology implementations.• Complex Cisco networking systems and operations including wireless.• Desktop refresh, application delivery, and imaging processes. • Design experience for digital and analog video and audio signals.• District and College policies, procedures, organization, operations, objectives and Community College mission, functions, and participatory governance.• Documentation standards and procedures, including public contract administration.• Electronic access and related systems.

Ability to:• Analyze problems, complex situations or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations.• Apply and explain applicable District policies and federal, State, and local laws, codes and regulations.• Assist in developing, implementing, directing and evaluating information technology services, activities and programs.• Assure compliance with legal requirements and District policies, and college processes and procedures.• Collect, compile and analyze data.• Develop and manage assigned budgets.• Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

EDUCATION AND EXPERIENCE GUIDELINESAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or closely-related field.

Experience:At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel.

Preferred:Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related area. At least three years of network management experience, and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures. Teaching experience in higher education is also desirable.

Licenses, Certificates, and/or Other Requirements:A valid California driver’s license.