Ops Performance & Design Consultant - Data & Strategic Information

Department:Operations Strategy & Design

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Operations Performance & Design Consultant supports our Purpose by developing visualizations, complex data models, and dynamic dashboards to provide decision support and self-service tools to Senior Operational Leaders. This role advances existing processes through streamlined data automation as well as provides insightful operational analysis and forecasting. The Operations Performance & Design Consultant is a skilled communicator and strategic thinker who is excited to work in a dynamic environment and make a meaningful impact on the Department through cutting-edge technology. Additional details: The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site. U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job SummaryThis role is responsible for supporting the strategy, analysis, design, and implementation of operational performance initiatives that aim to achieve positive and sustainable results. Supports Operations, Commercial, and Finance departments to align People, assets and network to improve processes, reduce cost and complexity, and enable and maximize revenue opportunities. Ensures the Operations perspective is understood and considered as part of Commercial and Enterprise decisions.

ResponsibilitiesContribute to developing strategies and business insights from qualitative and quantitative informationHelp structure complex problems and act to holistically solve themDistills complex problems and data sets into simple summaries that can be understood by all levels of LeadershipIdentifies opportunities through analysis that drive business decisions and long-term strategyCreate value through identifying and implementing business improvementsDevelop well-written presentations that are clear and convey key information, including business cases, roadmaps and other materials that support alignment effortsSupport cross-functional initiatives and lead meetings with key stakeholders at all levelsSupport special programs and initiatives that arise from unique operational challengesCommunicate timelines, risks, issues, key decisions to multiple stakeholdersEncourage consensus among multiple parties with conflicting and diverse viewpointsBuild confidence and sustain trusted relationships with key stakeholdersMay perform other job duties as directed by Employee’s Leader

Knowledge, Skills, and AbilitiesSkilled in understanding and applying information to contribute to the organization's strategic planSkilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutionsSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsSkilled in data analysis and visualizing data to drive insights using tools such as Alteryx, Tableau, R, SQL, Python, think-cell, MS Excel, etcSkilled in synthesizing information within PowerPoint presentations and delivering them to affected stakeholdersAbility to use statistical and mathematical models to draw conclusionsAbility to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organizationAbility to quickly understand assignments and complete them with a high degree of accuracy with minimal leadership oversightAbility to build relationships and influence stakeholders at all levels within the organizationAbility to function under stress, meet deadlines, prioritize multiple/competing tasks, and work collaboratively with a teamEducationRequired: High School Diploma or GED

ExperienceRequired: Advanced experience and knowledge in:Working directly with Department Leaders (VP and Director level) on complex business changes and improvementsDeveloping and executing business plansManaging all phases of large scale programs, with an emphasis on complex business changeDeveloping and presenting recommendations to Senior Executives on self-created opportunitiesLeading Teams, setting Team goals, managing competing priorities, presenting to 20 or more people, and interfacing directly with Sr. Leaders and ExecutivesPreferred: Experience/working knowledge of SQL, Alteryx, and Tableau Preferred: Experience with AWS and Redshift

Licensing/CertificationN/A

Physical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesPay & Benefits:Competitive market salary from $124,550 per year to $138,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you’ll love:Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**Explore more Benefits you’ll love: https://careers.southwestair.com/benefits*Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply.

Job Posting End Date04/18/2024