Front Office Representative

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3.3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a Front Office Representative to join our Crisis Recovery Unit! Work schedule is Monday through Friday, day shift.

Responsibilities

Enters and retrieves consumer data from HMS system accuratelyMaintains inventory of office and program suppliesCompletes general office filing dutiesPerforms consumer billing requirementsSupport staff with consumer intake and discharge process, special projects, along with staff meetings as neededIs expected to perform duties within broad guidelines demonstrating some initiative and independenceResponsible for creating and maintaining spreadsheets and databases including: client fees, client authorizations and clinic productions, as assigned by the Program Director.Resolves all CFS issues including 99 report errors, enrollment and eligibility errors, etc.Assists leadership ensuring that payroll and billing are delivered to Administration payroll on time and without error.Receives direction on a daily basis and works as team with the Program Coordinator, Director of Nursing, Program Director and site staffPerforms general clerical duties for the clinic as requested/assigned by Program Coordinator, Director of Nursing, and/or Program DirectorAssists CSR Supervisor with completing monthly administrative auditsSubmits/coordinates work orders with Purchasing/Facilities department for siteAct as Safety Officer for site, providing safety training, ensuring monthly inspections, drills, reporting is completed, documented and sent to Risk Department in a timely mannerOutside shopping as necessary for supplies or equipment needed.Answering phones and forwarding calls or messages appropriately.

Requirements

High school Diploma or G.E.D. requiredCompletion of a Medical Assistant training program preferred. Certified Medical Assistant highly preferred.Requires prior clerical and/or customer service experience, preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements.Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs/requirements of the clinic.Required to maintain personal auto insurance per SBH guidelines.