Front Office Representative

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Job Preview At a Glance

The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply.

Location & Schedule

We are seeking a Front Office Representative to join our Mesa Outpatient Clinic! This is a full-time 40 hour per week position (Monday thru Friday 8a-5p). Medical Assistants encouraged to apply!

Responsibilities

Processes refill requests, medication issues and prior authorizationsProcesses and monitors lab resultsAdministers injections as needed.Makes requested client contact calls for customer service follow-up and complaint resolutionManages Prescriber schedules (blocking documentation time, meetings, etc.)Establishes, updates and maintains all client databases and scheduling of consumer appointmentsMaintains accurate, thorough, and current documentation of contact with consumers and services received/providedCoordinates transportation as clinically necessary/appropriateCoordinates care and needs in accordance with established policies, procedures and clinical protocolsObtains vital signs for PrescribersSchedules medication, counseling, and intake appointment.Completes intake referrals and screening.Calls to reschedule appointments when clinical staff are out unexpectedly.Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator.Greets consumers and answers all incoming phone calls by third ring.Checks clients in/out.Confirms/updates consumer contact information.Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.Processes transfer requestsCollects client fees/copayMay be expected to work at various SB&H locations as required

Qualifications

High School Diploma or G.E.D requiredRequires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)

Preferred

Completion of a Medical Assistant training program highly preferred.Medical Assistant Certification preferred1-2 years of experience in a medical or behavioral health background preferredBilingual (English/Spanish)

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after 2, 5 and 10 years of service!10 paid holidaysLow-cost medical and vision insurance and 100% company paid dental, short term disability, long term disability and life insurance for employeesWe will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!Career Development – Benefit from our culture of internal promotion!We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!Employee Assistance Program, Health & Wellness and much more!

About SB&H

We are seeking an individual to help us fulfill SB&H’s mission, “Delivering compassionate care to enhance lives and improve communities”. The Human Resources Department at SB&H has the unique opportunity to do the work we love while supporting amazing employees doing valuable and life changing work.

To gain a stronger understanding of Southwest Behavioral & Health Services mission, values and services please review our website, https://www.sbhservices.org/history-mission-milestones.

Mission: Delivering Compassionate Care to Enhance Lives and Improve CommunitiesValues: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE