Customer Relations Associate
📋 Role Overview & Responsibilities
SpanTran: The Evaluation Company is looking to hire a Customer Relations Associate in our Houston, Texas office. The role involves assisting clients, processing applications and cases, and completing important, time-sensitive administrative tasks.
Candidates must be comfortable assisting walk-in clients and communicating with team members across multiple offices and departments. Candidates should be motivated, enthusiastic, task-oriented, and capable of consistently delivering high-quality customer service.
Duties:Greet and assist walk-in clients in a friendly and professional manner.Assist clients with completing applications accurately and efficiently.Provide guidance and support to clients throughout the application process, ensuring they understand each step.Answer questions related to application requirements and necessary documentation.Assist clients by phone and email correspondence.Prepare and review foreign academic documents for evaluation, package completed evaluation reports for release, and assist senior staff with client outreach.
Requirements:Bachelor’s degree preferredBilingual English/Spanish requiredWillingness to assist diverse, international clientele of all backgroundsImpressive writing and communication skillsClose attention to detailAbility to multitask in a high-volume environmentFamiliarity with Salesforce, Acrobat Pro, Microsoft Excel, and Microsoft Access a plus
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Houston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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