Information Technology Specialist
📋 Role Overview & Responsibilities
Title: IT Specialist - Workstation Support Duration: 12 MonthsLocation: Columbia, SCPay Rate Starts: $20 per hr
Required Education: Associate Degree in Computer Science, Information Technology, or other job-related field. or 2 years of job-related work experience.
Required Work Experience: 2 years of technical operations support experience.
Line of Business: Workstation Support Central Deployment
Required Technologies: Teams, Excel, Office, & Windows
Day To Day: This position could be building, backing up data, installing software, and deploying new workstations to users in our environment.
Soft Skills: Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive.
The Team: We have a sub-team of 15 members of the greater team of 70 for all of Workstation Support. We have many tenured techs some with over 10 years at clinet and that shows our people enjoy this company, environment, and the work we do.
Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. •55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings. •10% Tests, troubleshoots, maintains, modifies, validates and documents application packages. •10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues. •20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items. •5% Keeps apprised of new technologies related to workstation support procedures.
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This position is located in Columbia, SC with potential relocation and sponsorship assistance depending on candidate qualifications.
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