Operations Associate (Contact center, Benefit Verification, or Case Management)
📋 Role Overview & Responsibilities
Job Title: Operations Associate (Contact center, Benefit Verification, or Case Management)Location: Pittsburgh, PA (Onsite)Duration: 3 months assignment with possible extensionsShift: 8 am to 4:30 pm
Client Seeks:Experience in a related field (Contact Center, Case Management, Benefit Verification, or Quality Control)High school diploma or equivalent.
Key Responsibilities:Evaluate work done by Operations agents for accuracy and adherence to guidelines.Coach and train Operations agents on improvement areas identified during evaluations.Analyze data and processes to provide actionable feedback for improvement.Identify and escalate critical quality issues to management.Document quality assurance evaluations for various operational tasks.Occasional evening/weekend work is possible.
Frequently Asked Questions
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This position is located in Pittsburgh, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
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