Technical Writer

Job Title: Technical Writer ILocation: King of Prussia, PA 19406 (Hybrid)Duration: 8+ Months

Job Summary (Purpose):The Learning Technology Specialist will be responsible for the development of role-based learning solutions for AmeriGas systems and/or internal policies and procedures. Responsibilities will include, creating training materials, ensuring that training materials are in line with end user needs and stakeholder expectations, and building and testing the training and/or performance support products. Will also support eLearning development efforts including designing and developing stand-alone eLearning, revising existing eLearning, writing assessments, conducting internal reviews of draft eLearning, etc.Key Characteristics:? Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect? Is effective in a variety of formal presentation settings: one-on one, small and large groups, with peers, and bosses. Familiarity with Learning Management Systems including course enrolments, reporting and troubleshooting. Duties and Responsibilities:Design, develop and implement training materials/curriculum. Materials may include participant guides, business process flows, work instructions, exercises, simulations, quick references, job aids, post-tests, and instructor guides.Translate needs analysis and functional specifications into detailed curriculum and course designs.Develop training and performance support material based on course designs.Work with Subject Matter Experts to accurately define context and step by step process to complete a given procedureWork with subject matter experts and process teams to design and develop audience-appropriate (role-based), clear, and concise training documentation. Work with process and implementation teams to ensure timely and accurate reviews of training materials.Ensure learning objectives are appropriate to the audience and that the training materials meet the learning objectives.Develop training materials with appropriate version control and document management guidelines including content review, revision, and sign-off cycles.Develop materials consistent with the project documentation standards and templates.Monitor and report effectiveness of all training conducted. knowledge checks, course evaluations and testsParticipates in preparation activities for training delivery including, but not limited to train the trainer sessionsCollaborate with Course Owners, the Training Team, and other groups as applicable to enroll learners in the appropriate courses and/or curricula for their role.Partner with Subject-Matter-Experts (SMEs) and/or Process Owners to design and develop engaging eLearning courses that meet learning objectives.Manage content lifecycle in the LMS (creation, testing, deployment, and retirement); content could include eLearning courses, assessments, evaluations, and virtual/in-person training sessions.Adhere to established LMS standards, policies, and procedures.Monitor usage and performance of the LMS.Maintain the AmeriGas LMS on a day-to-day basis, to include loading content to the LMS, running reports, making/removing assignments, etc.Collaborate with other LMS Administrators across the business units to share best practices/techniques, coordinate deployment of content across multiple business units, etc.Perform other duties as assigned. Knowledge, Skills, and Abilities:SAP ERP 2005 (ECC 6.0) Order to Cash process knowledge a plusOil and Gas industry knowledge a plusExcellent instructional design and development skillsAbility to build and maintain effective working relationshipsExcellent facilitation and presentation skills including virtual classroom deliveryBasic project management/organizational skillsAdvanced knowledge of needs analysis/assessmentAdvanced knowledge of adult learning and instructional design theory, principles, and practiceFamiliarity with Learning Management Systems including course enrollments, reporting and troubleshooting Education and Experience Required:Bachelor’s degree or equivalent combination of education and professional work experience5+ years of experience in a similar roleAdvanced experience in e-learning/simulation softwareo Adobe Captivate/Creative Cloudo Articulate Storylineo Photoshop/Fireworkso Audacityo Video production and editing experience a plus. Working conditions:Normal Office/Remote environmentsSome travel required approximately 20%DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $46.10/hr.