Sr Manager, ISP (Inside Plant)

JOB SCOPE

Responsible for leading and managing the Inside Plant Operations. Implement and ensure consistent operating, configuration and engineering standards to ensure flawless execution of the reception, and distribution of off-air, satellite, microwave, and digital transport programming up to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the HE & Hubs. Provide oversight and direction on long range plans and ensure day-to-day activities are completed. Manage on- call rotation as necessary. Responsible for the hiring, firing, training, development, and performance management of staff. Lead the budgeting process.

Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.Develop a strategic, disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.Lead a structured, consistent and disciplined execution of ISP activities.Oversee all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.Lead efforts to ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations.Oversee training for technical personnel and evaluate effectiveness and gaps on an ongoing basis.Work with managers and supervisors to establish positive employee relations through promoting an environment of open and effective communication and ongoing support.Oversee and participate in assembling capital budget needs.Resolve issues as they are identified and escalate issues to senior management as needed.Set priorities for managers and supervisors and participate in the review of performance of staff.Ensure all required logs, records and other documentation are in compliance with company and FCC technical requirements.Oversee FCC Proof of Performance testing.Adhere to industry specific local, state, and federal regulations, as applicable.Compile reporting and metric analysis as requested by management. Participate in special projects as needed or requested by senior management.Know, understand and follow all company policies and provide ongoing guidance to staff.Perform other duties as requested by manager

Basic Minimum Qualifications

Bachelor's degree in engineering or related field and/or equivalent work experience.Minimum ten (10) years HE Technician, cable technician or electronics work experience Minimum ten (10) years Engineering experience Minimum five (5) years Management experience Minimum three (3) years Project management experienceMust be able to work the following shift: Monday thru Friday 8:00AM - 5:00PM

Required Qualifications

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to drive Company vehicle in a safe and responsible mannerAbility to use personal computer and software applicationsAbility to use handheld communication devices and applicationsAbility to differentiate between different sizes and colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to work with small components and wires to make cable connectionsAbility to use the following hand tools: electric drills, hammers, wrenches, screwdriversAbility to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)Ability to accurately measure distances, using tapes or other measuring devicesAbility to read general system layouts from blue prints and system mapsAbility to operate appropriate computer or test equipment associated with positionAbility to prioritize and organize effectivelyAbility to work independentlyKnowledge of basic mathematics and electronicsDemonstrated in-depth proficiency of designing, installing and maintaining critical facility systems and service delivery equipment for all productsValid driver's license with satisfactory driving record within Company required standards

Preferred Qualifications

SCTE-BCT/E certification or equivalentNCTI Senior Master Technician certification & Broadband HFC networks testing and measurements or SCTE BDS, BTS, BTCS, DVEP, IPEP certificationsIndividual has gained pertinent vendor certifications to bolster his or her effectiveness, such as: HVAC (Liebert, Trane, etc.), UPS / Inverter Vendor Certifications (Liebert, Alpha, etc.), Transport Vendor Certifications and Training (Aurora, Cisco, ARRIS, etc.)Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool beltsAbility to perform job from high places (roofs)Knowledge of company products and servicesKnowledge of National Electric Code and National Electric Safety CodeIn-depth understanding of and demonstrated ability to teach advanced video networking, IP networking and DOCSISAbility to manage multiple prioritiesAbility to supervise and motivate othersDemonstrated leadership qualitiesAbility to maintain confidentiality

WORKING CONDITIONS

Work in a 24x7, fast paced environmentExposure to continuous moderate noiseWork indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspacesExposure to dust, dirt, insects, rodents, pets, and cleaning solutionsWork and travel in inclement weatherWork all hours’ day or nightWork performed near power facilities and electricity

EIP600-ISP 2024-32369 2024

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