Account Associate Team Lead

Spiro is hiring an  Account Associate  Team Lead to join our  Sales  team.  The  Account Associate Team Lead  works in partnership with the Sales team, delivering best in class service.  The Account Associate Team Lead will work across teams for the overall administrative support of both individual accounts as well as the Sales team as a whole and mentor a team of Account Associates in their roles . The Account Associate Team Lead will need to be organized, detail oriented, deadline driven, have strong administration skills along with being a multitasker.

Company Overview

Spiro is a global agency and together we create experiences and events that defy gravity. Where strategic creative meets advanced digital solutions enabling customers to experience brands in any space and time. 

We boldly go where no experience has gone before. We are storytellers and story makers; we are fearless dreamers of the “what if” and are pioneers of innovation and perfection in our craft.  We empower each other and partner to launch brands into their experiential orbit. Come. Join Our Spiro·Verse and Experience Brand Gravity.

Learn more about who we are here !

Responsibilities

Mentorship Responsibilities

Oversee and mentor a team of existing and newly hired entry/ junior-level Account Associates to ensure the team has proper guidance, training, and direction . Monitor Account Associate applied time metrics and assist with managing and shifting/distributing team workloads as needed. Drive standardization and consistency of performance by leveraging and disseminating best practices. Schedule individual “touch-base” meetings with the team as needs dictate. Serve as liaison between Account Associates , account teams , and Account Management .

Responsibilities

Support overall team initiatives including client specific reporting, reconciliation, and other account-wide projects. Manage overall team administrative functions, PowerPoint support, data and finance tracking , reporting and analysis , and client record maintenance . Manage tactical activities pertaining to clients’ convention program and associated projects , and 3 rd party vendor coordination . Participate in regular convention planning and client initiative meetings , keeping the Account Manager and Account Director informed of all project statuses and concerns , and sending meeting minutes to the client and account team. Generate proposals and change orders detailing the scope of services to be provided to the client. Assist the Account Manager in managing GES production, show service and logistics details prior to the show including coordinating Design, Estimating, Project Management, Traffic, I&D and Show Services to ensure timelines and deliverables are achieved. Help brainstorm, recommend and collaborate with team to develop and deliver traffic builder solutions inclusive of pre-show, show-site and post-show marketing, measurement, virtual show, e-literature services and the like. Compile show-specific information for the Install & Dismantle supervisor or set-up person prior to show set-up. Occasionally travel to show venue to fulfill client requirements for show-site support when needed by the team. D ocument show-site activities for the account team and assist Account Manager and Account Director in post-show review. Support the AM to review I&D post-show change orders and reports; communicate any issues to account team; participate in the development and implementation of remedial measures necessary for improvement. Monitor job costs in order to effectively manage project budgets and achieve or exceed forecasted show profit . R eview invoices against the proposal to determine variances. Investigate unexplained variances to determine validity and accuracy. Assist the Account Executive in the development of annual budgets, sales presentation materials, data requests and other special projects as appropriate to retain and grow business.

Qualifications

Requirements

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply !

Foresight to anticipate clients’ needs and requirements. Excellent interpersonal skills and the ability to develop a strong rapport with the client and internal Spiro team. Approachable, engaging and likable. Articulate, poised and polished with the ability to communicate clearly, concisely and professionally both verbally, in writing, and in presentations. Exceptional organizational skills, attention to detail, and ability to multi-task; able to manage shifting client priorities and multiple/simultaneous client shows and projects. Ability to proactively provide practical solutions in an ambiguous, time sensitive and fast paced environment. Bachelor’s Degree or commensurate experience with Marketing/Communications major preferred. Thorough knowledge of Excel including pivot tables, PowerPoint, databases, word processing and graphs. Ability to analyze available information and make sound decisions. Ability to work in consultative manner with internal Spiro teammates and client contacts at a variety of levels. Travel approximately

Attributes

Driven Works well under pressure Skilled multitasker Detail oriented Organized Proactive Punctual Adaptable

H ow to measure success

By 30 days incumbent should understand team dynamics and perform basic job functions independently, including basic account or show tracking . By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks Including opening projects, creating PPT’s, finding and storing documents and reviewing billing. By 90 days , incumbent should have ownership over their own specific areas and start to implement touch bases and best practices within the rest of the team .

Work Environment

Benefits

Remote Environment Full Benefits Package 401K Vesting Immediately Psychological Safety Diversity, Inclusivity and Belonging Cultur e Employee Led Resource Groups SpiroYOU Professional Development & Learning Program Employee Events

Our Process

Our interview process is hand-crafted for our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social media channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law .

EEO Information

We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.