Associate Project Manager

Description

We are looking to add an Associate Project Manager who is Obsessed with Customers and has a Results Matter mindset to join our Mid-Market Implementation Team.

In this role you would manage quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You would work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. You would balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment.

Does this sound like you?

You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies You are collaborative and a great communicator, able to set expectations with teammates and customers You are skilled at listening to your customers and suggesting solutions based on their business needs You can creatively solve issues and bring forth new ideas You are highly organized and comfortable working on several fast-moving projects simultaneously

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Day to Day

The Supplier Mid-Mkt Segment group is primarily responsible for the revenue retention and customer loyalty for clients who have selected one of SPS’s productized solutions, many of which leverage a Partner of SPS. As part of this team, you may be collaboratively managing customer accounts with your internal team to support supply chain initiatives for our customers.

You will interact with customers every day, continually working on new questions and issues as they arise, helping them find the best solutions for their business needs by providing project status updates. You will coordinate with cross functional teams across the customer’s organization as well as cross functional teams across SPS, managing workflow, aligning resources and documenting project updates.

Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support Create and maintain project work schedules, track customer requirements and translate requests into project deliverables Monitor work-flow requirements to meet timelines and quality expectations Manage day-to-day project tasks to ensure execution of retention initiatives Prioritize needs, effectively manage resources, and complete necessary tasks Manage Account Requests within SalesForce including PS Requests, liaison to Sales, etc. Manage Work Queues within Teamwork (CAM Board, NCM Board) including Assignment and follow up of Tasks Manage Resource allocation / Flex between Net New and CAM Partner Teams Intake work to the practice and facilitate transitions between Net New and CAM Teams. Own and assist in Customer Retention activities as assigned for strategic customers. Work to Maximize BC Resource Utilization and ensure the work queue is full. Own Data Integrity of Partner Practice including fields in Salesforce and Teamwork. This includes Account and Project Data. Coordinate Assignment and Follow up of Service Timecards to sure we are meeting the Service Level Agreement Coordinate Execution of Professional Service activities Act as point of Contact for Partner Solutions and a Liaison to Product and Internal Teams including SPS Support Team Gather and Deliver metrics and reporting on Partner Team as defined by Partner Management Coordinate Request and Execution of Fulfillment First Requests First Point of Contact for work coming into Partner Team Manage On Hold projects and follow up Internally and Externally as needed

Required Skills/Experience

Bachelor’s degree or equivalent experience and 2+ years of non-project management professional experience Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation Quality-focused; detail-oriented; ability to prioritize and multi task Proven ability to handle multiple projects Computer proficiency in Microsoft Office suite Excellent organizational skills and written/oral communication skills

Preferred Experience

Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment Strong problem solving & analytic ability

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

EOE including veterans/disability**