Project Analyst
📋 Role Overview & Responsibilities
Client: Project Analyst 3Duration: 12 months Location: Pomona CA(Hybrid 1-2 days onsite)
Job Description: Gather and analyze data related to VM Customer Engagement business functions to ensure that performance metrics, goals, and organizational initiatives are achieved. Provide analytical data support to the VOC, tier 1 corporate goal. Participate in and contribute to various projects related to operations and projects to enhance VM Customer Engagement performance and improve processes and procedures.Create business tools enabling efficiencies by streamlining manual processes through automation. Provide customer escalation support by demonstrating negotiation skills for mitigation of vegetation compliance. Partners with VM Business Readiness on the deployment of operational analytics, tools, and processes that support VM pre-established corporate-level performance goals. Support efforts in the implementation of compliance, benchmarking, continuous improvement, and other VM efforts. Develop and assist with the creation and delivery of presentations to various levels of management, in support of VM and goals.Perform other duties and responsibilities as assigned.Required Skills/AttributesAdvanced experience in data analysis including performance metrics, customer service metrics, goals, and organizational initiatives. Experience with streamlining manual processes through automation. Experience in utility vegetation operations work flow processes and programs. Skilled experience in Microsoft Excel, PowerPoint, and Visio.
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This position is located in Pomona, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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