Customer Service Representative
📋 Role Overview & Responsibilities
Job Description
Customer Service Representative
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Title: Customer Service Representative
Location: Harahan, LA
Industry: Healthcare
Salary: $17-18.50/hr
Schedule: Mon-Fri, 8am-5pm
Employment Type: Project - length of time TBD - potential permanent position
Summary
We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
Responsibilities
Assists with updating respiratory gridClears previous day s route and checks all paperwork for accuracy and completenessCommunicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely mannerCompletes SOPs/CMNs and documents on tracking logComplies with all applicable company policies and procedures to meet JCAHO and company standardsCoordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveriesMaintains referral logMonitors office suppliesPrepares deposit for location on a weekly basisPrepares invoices for next day routesProcesses paperwork-confirms tickets, inputs new patient set-ups, and assembles chartsProvides service for all retail/walk-in equipment requestsProvides technical assistance to customersVerifies Medicare, Medicaid, and private insurance coverage informationWorks with outside agencies to resolve customer issuesMay be required to cover on call, drive a company vehicle and make deliveries to patient's homesPerforms other duties as assigned
Job Requirements
High school diploma or GED equivalent, requiredExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferred
Physical Demands
Lift and carry office equipment at timesRequires contact with patients and equipment with potential exposure to contagious pathogensRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkRequires lifting (minimum of 35 pounds) and transporting of patient equipmentMay be required to cover on call, drive a company vehicle and make deliveries to patient's homes
ADA/EOE
#Clearance
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