DFA OCSE PROGRAM SUPERVISOR

Position Number: 22110454

County: St Francis

Posting End Date: 5/9/2024

Anticipated Starting Salary: 45,010

Office of Child Support Enforcement

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: G227C

Grade: GS08

FLSA Status: EXEMPT

Salary Range: $45,010.00 - $65,265.00

Summary

The Department of Finance and Administration (DFA) Office of Child Support Enforcement (OCSE) Program Supervisor is responsible for coordinating and monitoring child support enforcement programs. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises a small to medium-sized professional and administrative support staff by interviewing, hiring, assigning work, reviewing complicated legal documents, providing guidance and assistance, and evaluating the performance of incumbents. Participates in the development of operating policies and procedures by analyzing the effectiveness of current practices, assessing unit needs, creating manual and computerized reporting tools, identifying budgetary needs, and maintaining updated operating manuals. Monitors and coordinates the child enforcement programs and provides technical assistance to the public in the interpretation of applicable statutes and regulations concerning child support issues. Performs administrative duties by reviewing and analyzing statistical data, compiling information and preparing reports and correspondence, and researching and recommending legislation, trends and program options. Participates in hearings and gives testimony at meetings conducted by boards, commissions, or legislative bodies. Trains division employees in application of new methodologies or techniques and provides policy and procedure clarification and interpretation. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills And Abilities

Knowledge of state and federal laws and regulations governing child support enforcement. Knowledge of the principles and practices of personnel management and state budgetary procedures. Ability to plan, organize, and direct the work of others. Ability to develop, evaluate, and analyze programs, services, policies, and procedures and implement needed changes. Ability to interpret and apply state and federal laws and regulations governing program area. Ability to prepare, present, and review oral and written information and reports.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in public administration, business management, or a related field; plus three years of experience in child support enforcement organization, development, and administration, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.