DHS PROGRAM ELIGIBILITY ANALYST

Position Number: 22098447

County: Statewide

Posting End Date: 04/25/2024

Anticipated Starting Salary: $40,339.94

DCO

DHS Hiring Official: Kelley Jackson

Minimum Qualifications

The formal education equivalent of a bacherlor's degree in psychology, sociology or a related field, plus two years of experience in policy development, researching or determining eligibility for social service programs. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. Other job-related education and/or experience may be substituted for all or part of these basic requirements, execpt for certification or licensure requirements, upon approval of the qualifications review committee.

Job Summary

The DHS Program Eligibility Analyst is responsible for researching and drafting new and revised policies and procedures, providing technical assistnce, subject matter expertise, and operational support for staff who determines eligibility and delivers services to the public for government programs. This positiion is governed by state and federal laws and agency policy.

Special Requirements

Special Requirements-

Must have completed Eligibility Training for SNAP, Medicaid, and TEA. Must have experience determining eligibility in ARIES. Must be familiar with SNAP procedures and business process. Must have the ability to interpret SNAP policy. Must be proficient in all Microsoft office programs. Must have strong writing skills.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: G267C

Grade: GS07

FLSA Status: NON-EXEMPT

Salary Range: $40,340.00 - $58,493.00

Summary

The DHS (Department of Human Services) Program Eligibility Analyst is responsible for researching and drafting new and revised policies and procedures, providing technical assistance, subject matter expertise, and operational support for staff who determines eligibility and delivers services to the public for government programs. This position is governed by state and federal laws and agency policy.

Functions

Researches, analyzes, and interprets state and federal laws and regulations related to assigned programs or agency; gathers information from appropriate organizations regarding policy recommendations for change; makes recommendations for policy development and drafts new policies, or revises existing policies based on research and analysis; develops and monitors the implementation of new or revised policy and corrective action plans. Interprets and communicates eligibility requirements, policies, and procedures to internal and external customers and writes and/or completes reports, correspondence, eligibility decisions, and summary forms regarding findings. Requests and compiles evidence from sources, including employers, claimants, physicians, hospitals, and health agencies, by contacting parties via telephone or correspondence in order to make claim determination. Reviews evidence of compliance by comparing claim evidence provided to applicable federal rules and regulations; determines the need for independent medical evidence, such as consultative examinations, by reviewing case files and supporting medical documentation. Prepares written vocational analyses by reviewing vocational requirements, considering individual’s capacity to perform past work or ability to transfer to other work, reading vocational rule tables, noting age, education, and skills of individual, and consulting vocational consultant. Confers with medical consultants for interpretation and analysis of technical medical data by phone or correspondence. Attends staff meetings to review problems, provide input into policy and procedure review and development, and address community-based support issues. May serve as mentor by training program eligibility assistants, technicians, or specialists. Performs other duties as assigned.

Dimensions

Infrequent travel within assigned region is required.

Knowledge, Skills And Abilities

Knowledge of state and federal laws and regulations related to assigned program or agency. Knowledge of policies, procedures, and regulations used in applying and interpreting eligibility criteria for the respective program. Knowledge of policy development and program management and evaluation. Knowledge of interviewing/referral techniques. Ability to research, analyze, and evaluate information. Ability to resolve problems. Ability to communicate both orally and in writing. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to evaluate client information, assess client needs, and make referrals. Ability to evaluate case information and determine eligibility for programs.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology or a related field; plus two years of experience in policy development, researching or determining eligibility for social service programs.

Licenses

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.