QUALITY ASSURANCE MANAGER

Position Number: 22180217

County: Pulaski

Posting End Date: April 24, 2024

Anticipated Starting Salary: $50,222.00

The mission of the Department of Military is to provide a professional staff of Arkansas State Employees who help maintain and improve the readiness of Arkansas National Guard units through effective fiscal management of State Resources, Human Resource Management, and quality administration of Arkansas National Guard Programs.

This position is responsible for the following duties

Serves as the EEO Officer and the Grievance Officer for the agency. Analyzing cases returned as errors by federal and state quality assurance reviewers. Evaluates agency compliance with Social Security regulations and policy and ensures corrective action is take in federal quality assurance cases. Coordinates agency disability rebuttals and resolves conflicts with operations supervisors and medical consultants. Provides technical assistance to agency personnel. Compiles information from state and federal quality assurance case samples into reports. Helps to develop agency policies, procedures, and standards. This position works closely with the Chief of Staff, HR, and Legal providing technical assistance and compiling information.

The Department of the Military is a Drug-Free Workplace, this includes medical marijuana which is still considered a controlled substance under federal law. (Drug-Free Workplace Act of 1988)

Position Information

Class Code: X038C

Grade: GS09

FLSA Status: EXEMPT

Salary Range: $50,222.00 - $72,822.00

Summary

The Quality Assurance Manager is responsible for directing the operation of the quality assurance unit within the agency. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises professional and administrative support staff by interviewing and recommending for hire, assigning and reviewing work, training new employees, and evaluating the performance of incumbents. Analyzes cases returned as errors by federal and state quality assurance reviewers, determines accuracy of errors, evaluates agency compliance with Social Security regulations and policy, and ensures corrective action taken in federal quality assurance cases. Coordinates agency disability rebuttals of federal quality assurance errors, and resolves conflicts with operations supervisors and medical consultants involving errors identified by agency quality assurance unit. Provides technical assistance to agency personnel regarding quality assurance policies and procedures. Compiles information from state and federal quality assurance case samples into reports summarizing deficiencies, including medical consultant errors and adjudicator substantive and technical accuracy. Develops agency policies, procedures, and standards related to quality of disability cases. May initiate special studies to ensure program compliance with state and federal laws and guidelines. Attends various meetings regarding quality assurance and serves as a liaison between the Social Security Disability program policy coordinators and other state and federal agencies. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills And Abilities

Knowledge of state and federal laws, rules, and regulations governing social security disability. Knowledge of case management. Knowledge of departmental policies, procedures, and guidelines governing social security disability. Ability to plan, organize, and direct the work of others. Ability to analyze medical reports and apply complex eligibility criteria to ensure quality is maintained. Ability to review, organize, and present oral and written information. Ability to plan, develop, implement, and evaluate the effectiveness of social security disability programs and services.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in general business, sociology, or a related field; plus four years of experience in quality assurance or a related field, including one year in a leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.