Ecommerce Analyst

This position can be either onsite in Oak Creek, WI or remote

The Role:You are a data rockstar — you love working with data and unlocking insights hidden to all but you.You will be a key team member in developing a quantitative understanding of our e-commerce customers and working backwards from there to innovate and help drive our e-commerce business. Your recommendations will have a direct impact on our business.This role will work interdepartmentally within the company, ensuring that eCommerce business is running in-line with supply chain, finance, marketing, and brand expectations. Must be a detail-oriented, hands-on team player with strong communication and problem-solving skills.As an eCommerce Analyst, you will focus on customer account forecasting and gleaning actionable insights from a trove of data. You will also be exposed to marketing programs, content development and negotiations.

Who We Are Looking For:The ideal candidate is willing to work hard to learn the fundamentals of eCommerce and demonstrate the ability to problem solve.You are passionate about pets and thrive in a fast-paced, innovative environment, we want you on our team. Key Responsibilities:You'll be embedded in our E-Commerce team, helping to build out the metrics and research we need to deeply understand our customers and advance and grow the digital businessYou will be a key team member in developing a quantitative understanding of our customers and working backwards from there to innovate and help drive our e-commerce businessManage the new item set-up process on eCommerce partner sites, via Salsify API connection.Apply insights gleaned from the various Amazon portals we use to improve our activities across NHP websites and Chewy.com/Amazon.comYou will partner on improving the inventory management process and creating plans that optimize all SKUs on eComm partner sitesDevelop, maintain, and enhance a comprehensive suite of analytics solutions (e.g., click stream tools for our DTC site, A/B testing on Amazon)Assist in agency relations regarding Amazon paid search/display management – analysis and bid management in the USA and CanadaCreate and maintain sales data reporting/dashboards to share with leadership. Reporting cadences include daily, weekly, monthly and ad hoc updates as needed.

Broader Sales Team & Company:Provide support services for Stella & Chewy’s online retail partners, assisting the field sales team for online help as needed. (Ex: Auditing retail partner websites for areas of improvement)

Requirements Minimum Qualifications:Associate Degree required1+ years experience with business intelligence and analytics tools (e.g. Excel, Power BI, Python (a plus), etc.)A foundational understanding of statistical techniques such as regression, predictive modeling, forecasting, time series analysis, and clustering and an ability apply those techniques to answer business needsStrong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business teamsDemonstrated track record of using quantitative techniques to monitor and derive insight into customer behavior, business channels, and product performanceExemplary curiosity and tenacity in the pursuit of answers to the cause and effect of customer behavior and business outcomesA self-started mentality and ability to operate in a fast-paced and ambiguous environmentFamiliarity with Amazon Vendor Central, Brand Analytics, Amazon Ads portalShould be flexible, agile, curious, and open to learningPreferred Qualifications:CommerceIQ and PromoteIQ a plus, but not required