Festival Safety Staff

IMPORTANT - IF SERIOUS ABOUT THE ROLE, PLEASE BE SURE TO FILL OUT THE APPLICATION IN THE LINK AT THE BOTTOM OF THIS DESCRIPTION.

Organizational ProfileFounded in 1938, Stern Grove Festival is a free summer music festival in San Francisco. Now entering its 87th season, the Festival draws close to 100,000 people during its ten-week series of world class performances in the outdoor setting of Sigmund Stern Grove. Past seasons have included artists including The Flaming Lips, San Francisco Symphony, Kool & the Gang, Phil Lesh & Friends, Patti Smith, Los Lobos, Bob Moses, Smokey Robinson, Ziggy Marley, Carlos Santana, Allen Stone, and Janelle Monae.

Position DescriptionStern Grove Festival Safety Staff will assist all activities and services related to the safety and comfort of patrons, with a goal of creating a positive experience for all audience members. The primary location of their work is on the Perimeter at the Entrances of the venue. Safety Staff will assist on-site, operational needs including Magnetometer and Bag searches, search area set-up and strike, crowd management and control, response to patron requests and concerns, emergency response protocols, and any additional duties that pertain to the smooth functioning of the venue. Safety Staff may be re-deployed to a new position on the Perimeter, Ticket, or House teams as and if needed.

Availability and CommitmentStern Grove will take applications for anyone who can work any of the dates during the Summer Season.Hiring priority goes to staff who can work most or all of the dates:Concerts: Sundays from June 23 - August 25 + Saturday August 24th, 2024Orientations: Sundays May 12 - June 16, 2024 (except Memorial Day weekend)

Concert and Orientation days subject to change or cancellation. We will inform you of any changes as soon as possible.

Safety Staff can expect a schedule of between 6 and 10 hours each weekend, averaging eight hours per week over the course of the Season. There are hours available for pre-season build days and each Saturday toward equipment set-up (scheduling dependent on interest and availability).

Reporting RelationshipsSafety Staff are part of the Operations Department on the Safety Team. Safety Staff report directly to their Safety Leader. In addition, Safety Staff work closely with the Safety Manager, Assistant Safety Manager, Operations, Perimeter, Ticket, and House Teams, Security and Medical teams, and other SGFA Staff.

General DutiesAttend pre-season orientations and Concert Dry Run to learn about the organization's culture, understand the Operations Staff role in producing the Festival, get hands-on experience with equipment, and participate in venue safety drills.Assist in the set-up and breakdown of equipment, including barricades, aisles, fencing, signage, tables and benches.Oversee patron ingress at venue entrances, search stations, permeate a positive and welcoming attitude and respond to issues that ariseSearch patrons bags and belongings respectfully and diligently to identity and prevent prohibited items from entering the venueUsing magnetometers search patrons bodies respectfully and diligently to identify and prevent metal weapons from entering the venue.Promote public safety and cultivate a positive patron experience within the assigned area by informing patrons of policy and procedure.Perform crowd control, including maintaining clear aisle ways and emergency exit paths. Help clear the Concert Meadow of patrons after the show.Ensure enforcement and compliance with all rules and regulations in the Grove, including enforcing the prohibited items and smoking rulesAttend on-site staff meetings and execute tasks under direction of Safety Leaders.Adhere to SGFA approved policies, protocols, and procedures to ensure high standards are upheld in regards to staff professionalism and performanceArticulate and embody the Festival’s mission and be ambassadors to the public

Essential Functions/Assigned RolesBag SearchMagnetometer SearchPerimeter MonitorCrowd ManagementEnd of Show Seating Area SweepEgress Monitoring

Personal CharacteristicsExcellent communication skills and collaborative work ethic.Capability and comfort being in large crowds of people.Possess the capacity to handle stressful situations with diplomacy and tact.Able to work efficiently in an organized and detailed fashion.Ability to adhere to SGFA policies, protocols and procedures.Able to maintain self-assurance and control during the concert day.Understanding of your own personal limits and ability to articulate those limits to your supervisor.Have a great sense of humor and maintain dedication to SGFA missions.Experience is required and a good attitude and excellent work ethic is a must.Excellent communication skills and collaborative work ethicExperience providing exemplary customer service and ability to handle stressful situations with diplomacy and tactWorking knowledge of security standards, crowd control practices, crisis intervention, emergency procedures, and first aidAbility to judge rapidly changing conditions and make quick decisions while adhering to SGFA guidelinesAbility to maintain self-assurance and level-headedness and know when to turn to a supervisor if you cannot perform the job dutiesHave a great sense of humor and maintain dedication to SGFA mission

Physical RequirementsAble to lift and carry 50lbs.Able to experience periods of extended standing, employees must be able to remain on their feet in a stationary position. Able to walk and climb considerable distances including on the hillside during the course of a work day. Grasp, lift, carry, push and pull heavy objects such as barricades, fencing, and carts. Stooping, crouching and kneeling is needed to place signage throughout the grove Listening and speaking ability is required. In a typical work day the employee will be interacting with large groups of people and they must have the ability to hear and clearly express their ideas with spoken words.

Work Environment / Physical DemandsThe work environment characteristics and the physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk and hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Occasionally sound levels may exceed 100 db. All efforts will be made to protect employee’s hearing. The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.

LocationsSigmund Stern Grove, 19th Avenue and Sloat Boulevard, San FranciscoVideo conference for Orientation

Compensation Starting at $22 and commensurate with experience.

How to ApplyPlease apply on this application here:https://sterngrove.aidaform.com/2024-safety-staff-application-seasonal EmailIf you have any questions, please email jobs@sterngrove.org