Manager of Customer Success-SW
📋 Role Overview & Responsibilities
This B2B SaaS company has been in business for 20+ years and is working with Fortune 1000 client companies. They are hiring for a full-time, Manager of Customer Success to join a tight-knit organization championing a flagship workforce management product. This team is responsible for managing dozens of accounts in a hands-on capacity (support, check-ins, renewals, upselling, etc.). You'll be hands-on in a player-coach capacity, managing a small number of direct reports and managing accounts directly while also helping the team establish best practices in terms of data/metrics reporting, customer prioritization, and account expansion. This position is full-time, direct-hire, and fully remote.
Required Skills
7+ years of customer success experience (ideally 2+ in a leadership position)B2B SaaS industry experienceExperience handling enterprise-level accountsExperience with owning department KPIs and building out reporting/analytical tools
Bonus Skills
Experience using Power BI as a reporting toolExposure to scheduling & workforce management SaaS productsFamiliarity with startups and/or smaller (<100 person) organizations
Perks
100% remote flexibility (willingness to work West Coast hours)ESOP (employee stock ownership program)Health/dental/visionPTO and paid holidaysHome office budgetDonation match
Frequently Asked Questions
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Click the “Apply for this Position” button on this page to submit your application directly to Strategic Employment Partners (SEP) without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Bellingham, WA with potential relocation and sponsorship assistance depending on candidate qualifications.
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