Brokerage Escalation Representatives (Series 7 Required)
📋 Role Overview & Responsibilities
BROKERAGE ESCALATION REPRESENTATIVES (8-10 POSITIONS AVAILABLE) - SERIES 7 CERTIFICATION REQUIRED (EITHER CURRENTLY ACTIVE OR HAS BEEN ACTIVE WITHIN THE LAST 24 MONTHS)
- *******OUR CLIENT IS READY TO MAKE OFFERS TODAY!!!!********
- ***HYBRID WORK SCHEDULE (5 DAYS ONSITE/5 DAYS REMOTE) - ON SITE IN SALT LAKE CITY, UT – YOU MUST BE ABLE TO WORK ON SITE – ONE WEEK ON, ONE WEEK OFF**** ****THIS ROLE IS W2 ONLY (NO CTC/CTH)****
- ***TARGET PAY RATE: $32-35/HR W2****
REQUIRED QUALIFICATIONS
2+ years of Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
TOP REQUIRED SKILLS
Series 7 required - MUST BE ACTIVE (or within 2 year window so it may be re-activated quickly)Brokerage operations experienceCustomer service experience
FULL JOB DESCRIPTION
Support internal and external customers with inquiries and complaints regarding financial products and services.Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.Interact with internal and external customers to respond to the raised concerns, as well as determine an appropriate course of action.Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.
REQUIRED QUALIFICATIONS
2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.Part of Pilot Program M-F 7am to 6pm30 days of onsite training - 5 days on/ 5 days remote after training is complete.
The S3 Difference:The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
Set the bar high for what a company should doCreate jobsOffer people an opportunity to succeed and change their station in lifeImprove the communities where we live and work through volunteering and charitable giving
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Salt Lake County, UT with potential relocation and sponsorship assistance depending on candidate qualifications.
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