Desktop Technician (Help Desk) - West Midtown, Atlanta
📋 Role Overview & Responsibilities
Company Description
ABOUT STREAM REALTY PARTNERS
Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. With 215+ million square feet of assignments and more than $5.8 billion in annual transactions, we are one of the fastest-growing, full-service commercial real estate services organizations in the country. We’ve grown from our two original partners to 1,400+ talented individuals that come together to create our distinct culture, best summarized by our firm’s core values: smart, honest, nice, and passionate. See our website at www.streamrealty.com.
IMMEDIATE IMPACT. MEANINGFUL CAREER.
At Stream, we know our success begins and ends with our people. It’s the reason we work hard to attract and retain the best and brightest talent. From day one, you will be an integral member of our high-caliber, collaborative team. We will empower you to apply your energy, expertise, and creativity to meet our clients’ needs while instilling you with unsurpassed market knowledge and development opportunities to succeed. When you join Stream, you won’t simply start a new job—you will build a meaningful and impactful career.
Job Description
POSITION OVERVIEW
The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Our Desktop Technicia is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment. The position will office at the Interlock building in West Midtown. The Desktop Technician will work in the office daily.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
End-User Support
Quickly and efficiently resolve requests for various issues. OS/Software/Hardware support (Windows 10, Office 365). User and asset management through Active Directory, Azure, and Intune. Desk and Mobile phone support. Handle licensing and purchase requests as needs arise. Printer and scanner installations and management. Assist with physical office moves and end-user setups. Understand and configure TCP/IP network infrastructure. Troubleshoot issues as needed. Communicate with users regarding their tech issues. Visit offices in the area to resolve on-site issues. Travel to other Stream offices/markets when needed.
Onboarding
Determine equipment and licensing needs for all incoming Stream employees.Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval is received.Administer, create, and manage Active Directory, Office 365. Maintain accurate asset inventory.
Offboarding
Disable all user access (email, licensing, software, fob, etc.) and collect equipment. Back up all data, clean up computer, and update assets.
Asset Management
Track computer inventory. Receive and deploy new computer equipment. Produce asset reports for each location and entity.
Qualifications
KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION
The Ideal candidate will have the following
Bachelor of Business Administration or equivalent degree from an accredited university or trade school 3-5 years of work experience providing departmental technical support Excellent communication skills (both verbal & written) Strong organizational skillsStrong troubleshooting skills Technical writing skills Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps Experience in various technology solutions (software, hardware, subscriptions)A+, Network+, or MS certification preferredSelf-starter with a strong drive to be a part of a teamAttributes which align with Stream's core values - smart, honest, nice and passionate individuals
Additional Information
Stream Realty Partners offers competitive salaries, bonuses, medical/dental/vision insurance, 401(k) plan w/company matching, pharmacy benefits, FSA and HSA options, short-term & long-term disability, paid maternity leave, employee assistance programs, and paid vacation/sick time and holiday pay.
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
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This position is located in Atlanta, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
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