Heavy Equipment Parts Manager

The Parts Manager will join our Syracuse Branch and be responsible for the operational success and profitability of the Syracuse Parts operations. This is a full-time position and pay will be competitive based on education-level and experience.

Primary Job Responsibilities

Provide effective leadership to the parts sales team, fostering a positive work environment and promoting collaboration.Train and mentor parts staff, ensuring product knowledge and excellent customer interactions.Identify growth opportunities, expand parts sales, and contribute to revenue generation.Develop and maintain customer relationships.Oversee and take part in consistent customer and prospect outreach.Ensure all team members influence and promote customer satisfaction, service, and support.Resolve customer problems to restore and promote good public relations.Coordinate and assist with the service of walk-in customers and handle incoming parts department phone calls fulfilling order inquiries and requests accurately and promptly.Approve and assist with special order processing for customers and other departments ensuring policies and procedures are adhered to.Direct the upkeep and maintenance of showroom, lobby, and entrance areas to keep fully stocked and cleaned.Coordinate year-end parts inventory counts and conduct cycle counts and complete internal parts audits.Monitor inventory items with high turnover rates and advise purchasing team when ordering is necessary.Other duties as assigned by Senior Leadership.

Back Parts Counter Responsibilities

Collaborate with the service department on efficient distribution of parts to mechanics during workday by directing Back Parts Counter Representative and Warehouse team.Ensure that each work order remains updated at the time parts are handed to mechanicsAnalyze customer-approved estimates in coordination with the Service team for future work to anticipate parts needs and schedule appropriate delivery times

Qualifications

Strong written and verbal communication skills. Exceptional computer/inventory management system familiarity.Strong customer service and sales experience.

Experience/Education

Bachelor’s degree in Business Administration, Management, Marketing, or a related discipline preferredA minimum of 5 years’ experience in a Parts Management or related role with an emphasis on inventory controls in a heavy-duty trailer/truck/truck equipment environment.Must have a clean driving record and valid driver’s license