Studio Manager, 175 Varick / 1 Rock

Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include hot desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer’s 40 years of expertise.

Summary of the Position: Tishman Speyer is looking for a Coworking Manager to join the Studio teams at 175 Varick and 1 Rock. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential. Your key responsibilities:Team ManagementOversee junior staff (ambassadors and hospitality assistants) in daily community operationsTrain newly hired ambassadors and hospitality assistantsMotivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)

Sales & Business DevelopmentAssist with tours and selling space in order to meet and maintain buildings target occupancyIncludes touring, pitching, negotiating, and contract executionAssist with lead generation through outbound sales in collaboration with Studio Sales teamSupport renewal negotiationsLead sales for external bookings of conference room and event spaceManage leasing platforms (Peerspace, Truss, etc.)Lead marketing ideation and execution with internal teamsManage external marketing platforms (i.e. google, yelp)Find ways to maximize revenue through ancillary fees

OperationsManage entire new member onboarding & move-in/out process (from lease to day 1 to term)Ensure education and enforcement of Studio’s policies and procedures for all members Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising qualityLead repairs, maintenance, or updates required in the spaceSupport space operations including daily walkthroughs and inventory management

HospitalityOversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)Provide proactive, warm service that goes above and beyond to keep members happyMeet regularly with senior member stakeholders to discuss objectives and gather feedbackAnalyze member survey results and develop strategic recommendations and action planSolve member-related issues and conduct feedback analyses to address opportunity areasOversee resolution of member complaints in a timely manner

EventsOversee event strategy (i.e. calendar for the month, events with purpose, good mix of themes)Oversee event budget to ensure it is maximized by cutting costs without sacrificing qualityIncrease local and strategic partnerships in order to decrease event spendOversee event ideation, planning & executionDevelop innovative ways to surprise and delight members to create a unique experience

FinanceAssist with building budget by reviewing monthly expenditures and determining cost saving opportunities while still maintaining standardsAssist with member billing by managing members' fees and payment processReview accounts payable invoices and identify trends and ways to reduce costsManage invoice input into system and payment About you:

Qualifications:College graduate with four-year degree3-5 years of experience in coworking, hospitality, sales, or operationsSales and business operations experience requiredFinancial literacy and experience managing a team preferredDue to the nature of the role this position requires onsite presence

Critical Competencies for Success:Excellent interpersonal, verbal, and written communication skillsStrong organizational skills; Excited to wear many hats and handle several projects at oncePassion for working with people, creating amazing experiences, and leading with hospitalityTakes initiative and is a proactive contributor always focused on continuous improvementAttention to the small details, ensuring quality and standards are never compromisedEager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:You aim to surpass expectations, not just get the job done but go above and beyondYou are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risksYou are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the communityYou will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any taskYou put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honestyYou find a way to make the member happy in each interaction so they walk away with a smileYou make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

The base compensation range for this role is $65,000 to $75,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.