Financial System Administrator-79173

Financial System Admin10month contract with the opportunity to extend or convert to FTEHybrid: Chicago, (hybrid) - 110 N. Carpenter Street30-35/hour W2 Overview: The Global Franchisee Financial System (GFFS) is the clients platform to collect and report on monthly financial data from Franchisees. CPA firms, Franchisees and their bookkeepers use GFFS to upload financial results from their in-house accounting systems each month. Finance, CPAs and Franchisees all use GFFS reports to review results and perform analysis. GFFS is a software-as-a-solution (SaaS) product hosted by Revenue Management Solutions (RMS) headquartered in Tampa, Florida. Role Description: Temporary position in the Global Financial Modernization (GF Mod) GFFS team providing business-side support of the GFFS platform. This position is responsible for monitoring the support mailbox and responding to GFFS support questions from CPA firms, Franchisees, Franchise Office Staff/Bookkeepers and US Finance. Answer emails and reach out to users to hold troubleshooting calls/Teams screen share as required. Will train the resource to learn the GFFS application, troubleshoot issues and direct users to training materials/resources. If an issue requires action by the vendor RMS, submit a ticket in the Jira application (will train). GFFS uses an easy-to-understand wizard to configure and submit financial files, so they should understand this process and be able to support questions. Candidate expected to understand basic accounting terminology like debits/credits, a P&L, Balance Sheet, and Trial Balance. Should be able to work independently to review and respond to support mailbox questions. We have a system to mark and categorize Outlook emails for reporting. Initiative-taking individual with solid communication skills. Main Job Tasks and Responsibilities: • Monitor and respond to GFFS support mailbox questions from users. • Categorize and manage Outlook GFFS Support email box using Outlook categories. • Assist with reporting on email metrics like overall number of unanswered emails, categorized/uncategorized emails. • As required, set up Teams calls with users to have them show their issue. • Submit Jira tickets for issues requiring action by RMS. • Escalate issues to GF Mod GFFS team as needed for additional support. • Ability to express ideas effectively, both verbally and in writing. Experience: • Knowledge of business/finance and accounting terminology required: Debits/Credits, Profit & Loss Statement (P&L), Balance Sheet (B/S), Trial Balance (TB), Cash Flow, Debt/Loan information. • Ability to understand financial reports and terminology: trailing twelve month (TTM), month-to-date (MTD), year-to-date (YTD). • Solid experience working with Excel and Outlook, minimum 2-3 years. • Ability to learn new software applications: GFFS and Jira ticketing application. • Good analytical, problem solving, and organizational skills. • Solid communication skills.? A Typical Day-In-The-Life: • Answer support emails, reach out to users to have Teams calls as needed: o Assist CPA/Franchisee with uploading their accounting system extracts into GFFS. Help with mapping, set-up, and load support. o Access to platform, delegation of access. o Navigation, reporting & basic calculation questions. o Answer questions on GFFS account mapping impacts from CPA/Franchisee accounting system. How their setup and configuration will impact what they see in GFFS. o Guide users on how to resubmit files to correct accounting errors. o Send users links on training videos and documentation. o Use Outlook categories to track status of requests. • Monitor support mailbox: categorize emails and report on counts by category: unanswered, awaiting response from user, resolved, in progress, issue with RMS, etc. • Submit tickets to RMS using Jira for issues they need to look at. Monitor responses from RMS in Jira, then follow up with users to resolve issue. Top Skills: 1. Individual that can learn quickly and work effectively with business users. 2. Solid communication skills, both verbal and written. 3. Ability to problem solve. 4. Analytical and critical thinking skills. 5. Customer-focused.