Client Manager
📋 Role Overview & Responsibilities
About Our ClientThe hiring company exists to expand the world’s capacity to care.They are combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, the hiring company leads the world’s largest home care network with the most advanced care platform. Their August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The role entails:Grow at the hiring company as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:They are looking for a Client Manager who can proactively create a seamless and high-quality experience for clients in close coordination with multiple partner agencies. If you love helping people and families, are organized, have a strong sense of ownership and collaborate well, the hiring company would love to meet you and share more about what could be created together.
Responsibilities:Coordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next stepsWork in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changesTriage partner requests and manage expectations appropriately
About You:In order to succeed in this role, you'll need:3+ years of experience working in a complex client or patient management position or demanding customer service roleStrong sense of ownership and a track record of managing processes with strong attention to detailAbility to work autonomously and effectively prioritize competing tasksDemonstrated ability to collaborate and get things done by working through othersStrong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientationExcellent communication and listening skills, particularly via the phonePositive and can-do attitudeConfidence and creative problem-solving skills
Salary Range: $62,100—$69,000 USD
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