Enterprise Account Manager

About Our ClientOur client is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Company Influence™), the best social media management platform (now [Company] Social™) and first-to-market link in bio tool.

They’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

In 2024, Mavrck officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. They’re now on a mission to build the world’s first Social Revenue Platform.

Our client will be the first inclusive platform where social media managers, influencer managers, and creators can come together to collaborate on content. They enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.

As a trusted partner and go-to source for social media advice, they help create an engaged community for reliable performance and repeatable growth.

About The RoleAs an Account Manager at the hiring organization, you will be accountable for the retention, growth, and overall success of your assigned book of business. Candidates need to have worked in a revenue role as a Customer Success Manager or Account Manager, and have experience working in a dynamic, fast-paced SaaS technology company.

They are looking for someone who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset, and has a desire to put their best self forward every day to accomplish their goals and the goals of the business.

Account Managers at the hiring company are part of a revenue team, and as such you will be goaled based on net revenue retention (renewals, upsell, and expansion) across your portfolio of customers. Successful individuals at the hiring organization have excellent communication skills, are able to prioritize their time effectively, and ensure that their customers are finding value in the products and services they’ve purchased.

Reporting to the Senior Director of Customer Success, this is a great opportunity for someone that wants to join a rapidly growing company with significant personal and professional growth opportunities.

What you'll be doing:Be a leader within an integrated customer operations team, spearheading the direction of all of your assigned accountsBe accountable for and drive renewals, upsell and cross-sell for your book of business, ensuring that both the customer and the hiring company grow togetherPartner with strategy and execution leads to identify new opportunities for your customers to grow with the hiring firmBuild Success Plans for all of your customers and nurture customers towards those success plansBuild account maps to help expand the footprint of the partnership into the customers you’re supportingEstablish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewalIdentify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that the hiring company’s product and services can bring value to their business goalsAct as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales, and professional servicesBecome an expert at demonstrating the value of the hiring company’s products and services

Requirements:6+ years experience in a strategic account management, customer success, account executive, or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech, or agency space where you were directly responsible for retaining and growing revenueExperience navigating complex enterprise sales cycles is strongly preferredExceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision-makers, and executivesStrong time management skills to ensure goals, KPI’s, and defined business outcomes are achievedExperience working cross-functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achievedDemonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goalsProven success at finding key stakeholders, making a meaningful connection, and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the changeTeam player with a can-do attitude, willing to jump in and find solutions with minimal guidance

Salary Range: $140,000 - 165,000 USD OTE

Perks:Flexible PTOLearning & Development opportunitiesParental benefitsHealthcare coverageEmployee Resource Groups

Location:They hire into hub cities of Boston, MA; Vancouver, BC; Toronto, ON