Fraud and Payments Support
📋 Role Overview & Responsibilities
About Our ClientWe specialize in creating cutting-edge games and products catering to American sports enthusiasts.
Established in 2020, our talented team developed four of today’s most popular fantasy games and recently introduced our new Sportsbook. We are proud to have pioneered our own technology to power the Sportsbook, enabling us to offer unique and innovative experiences. We are committed to expanding our offerings for sports fans and are dedicated to creating unparalleled products and experiences for our clientele.
The potential for us to emerge as a major player in our field is significant; currently operating in the fastest-growing consumer industry in the United States. Within a little over two years, we achieved a valuation close to $500 million, with backing from renowned investors such as Mark Cuban, Kevin Durant, BlackRock, and SV Angel. Our current growth trajectory remains robust.At our company, we champion the belief that sports should be inclusive for all and are actively working towards a tomorrow that caters to every sports enthusiast.
About the role and why it’s unique:Manage fraud support queues to ensure prompt resolutionsAssist players with inquiries related to their sportsbook accountsConduct manual AML and KYC checks when necessaryVerify KYC details and authenticate documentsConduct initial account investigations and prepare fraud reports for escalationCollaborate effectively with a remote team in real-timeLiaise with the Customer Service team to address any issues regarding patron inquiries, payments, or fraud incidents
Who you are:Minimum of 1 year in a fraud and payments position with increasing responsibilitiesComfortable handling large volumes of dataStrong problem-solving skills with the ability to make real-time decisionsKnowledgeable about payment processes and protocolsWillingness to work weekends and holidays
Even better if you have:Prior experience in the sports/gaming or fintech sectorsPrevious exposure to a startup environment Salary Range$28 - $32/hr
BenefitsGenerous PTO policy, particularly flexible leading up to and during the NFL season16 weeks of fully-paid parental leave$500 home office stipendEngaging virtual-first culture with a highly involved distributed workforce5% match on 401k contributions, FSA, company-covered health, dental, and vision plans for employees and their dependents
Frequently Asked Questions
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This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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