Senior Customer Success Manager
📋 Role Overview & Responsibilities
About Our ClientThe hiring company is on a mission to make payments safer and easier for everyone. They started with a consumer product that helps people spend more safely using virtual payment cards. Subsequently, they launched a simple, modern API to make their payment and card issuing infrastructure available to other startups, fintechs, and brands. Today, that infrastructure is known as the hiring company and it powers billions of dollars in payments for some of the most innovative companies in the world.
Our client is a remote-first organization with a distributed team and an office in New York. This means that if you want to work remotely, you can! If you prefer to work in the office or fully in-person, you have that option too! They have raised $100M+ from top-tier investors including Index, Bessemer, Stripes, and Tusk Venture Partners, with a recent Series C that will support their scaling efforts.
About The RoleOur client is seeking a Senior Customer Success Manager to support customers in building and scaling card programs on their platform. The selected individual will serve as the primary point of contact for customers, collaborating with key stakeholders (ranging from developers to founders and executives) on scaling, strategy, and product expansion.
What You'll Do:Own the overall relationship and account strategy for a portfolio of enterprise customersDevelop a deep understanding of customers’ business goals by fostering trust and cultivating meaningful relationships among key stakeholdersIdentify and implement opportunities for revenue growth, upsell, and cross-sell activities with accountsMaintain active relationships with customers, including proactively addressing business and technical challenges and acting as an internal advocateCollaborate cross-functionally within the hiring company to enhance their product, customer experience, and internal processes (Product, Engineering, Support, Operations, Partnerships, Finance, Legal, etc)Conduct business reviews with customers to evaluate customer health and satisfaction, review performance, assess their requirements, and present new product features and growth possibilitiesKey performance metrics include revenue growth, customer satisfaction, and retention
What You Bring:Experience in the fintech industry5+ years of client-facing experience, preferably in a high-growth environmentTechnical proficiency is advantageous (proficiency in SQL, APIs, and data analysis is preferred)Strong communication and consultative skillsDemonstrated success in managing and expanding accountsProject management skills and the ability to handle multiple customers and prioritiesA strategic, collaborative, results-oriented, and analytical approach
Salary Range$100k - $130k + Variable Compensation
Benefits:Health, vision, and dental insuranceUnlimited PTO401(k) matchLife Insurance and AD&D policy3% cashback on all Privacy purchases
Frequently Asked Questions
How do I apply for the Senior Customer Success Manager position at Swooped? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Swooped without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →