Sales Analyst

Symmetry Energy Solutions is a premier retail natural gas marketing and logistics company, supplying our customers with natural gas when and where they need it. We achieve this by working with natural gas producers, suppliers, and associated infrastructure owners to facilitate the efficient and economic supply of natural gas throughout the markets we serve. Symmetry is proud to provide innovative energy solutions and exceptional customer service to nearly 100,000 customers in over 30 States, supplying more than 1 trillion cubic feet of natural gas annually.

Symmetry’s vision is to be a trusted partner who delivers reliable and innovative energy solutions. The Company’s core values are:

Acting with integrity. Symmetry believes in always doing the right thing for its customers, employees, and community.Embracing diversity. Symmetry encourages and supports an inclusive and diverse culture where its employees are valued and empowered.Providing quality customer service. Symmetry understands the needs of its customers and is committed to providing dependable quality service.Operating as One Team. Symmetry commits to operating as One Team focusing on the needs of its customers and the overall success of the Company as a whole.Striving for continuous improvement. Symmetry strives to be better today than it was yesterday.

Symmetry Energy Solutions, LLC is owned by Energy Capital Partners (ECP). Founded in 2005, ECP is a leading investor across energy transition, electrification and decarbonization infrastructure assets, including power generation, renewables and storage solutions, environmental infrastructure and sustainability, efficiency & reliability assets.

Job summary

Responsible for performing activities based on direction from Symmetry’s Central Region Sales Leaders, and members of the Central Region Sales Team, pertaining to a variety of analytical reports used by the Sales Team or in the assessment and resolution of customer requests and issues in a timely, cost-effective manner. Develops reports for internal and external parties, and conducts analytical research related to the energy industry to assist in creating reports and presentations for used to communicate with customers and prospects.

Essential Duties/Responsibilities

Establishes and maintains a collaborative relationship with members in other departments including scheduling, trading, credit, contracts, and accounting in addressing customer requests and issues, in a timely, cost-effective manner.Manages customer-related inquiries and issues as directed by Central Region Sales Leaders. Analyzes information, collects and cross-references supporting documentation to identify the cause of issue or problem. Makes recommendation or provides resolution, effectively communicates resolution to applicable departments, and promptly provides resolution or feedback to customer(s) and sales representatives. Evaluates contractual obligations, pricing, and volume/usage data and prepares pricing and volume reports for sales representatives and customers. Prepares and sends weekly/monthly gas pricing estimate reports (including baseload, daily, imbalance gas cost analysis, fuel, and commodity calculations). Utilizes existing reports or prepares custom reports as requested by customers. Assists Sales Team in deal entry and management of transactions, including, entry of fixed price transaction requests in Endur and Salesforce, and/or communication of transaction details in Outlook and/or Endur and Salesforce. Works with Sales and IT to develop margin tracking spreadsheet related to fixed price transactions. Creates and updates future fixed-price position reports for sales representatives and customers to assist with decisions for future gas purchase volumes and storage inventory management. Assists in entry and management of customer-related information in Salesforce and generates reports in Salesforce to assist Sales Leaders and Sales Team.Assists Sales Team in development and management of sales prospecting data. Additionally, works with Sales Team and Marketing Department to develop sales material to be used as part of targeted sales/marketing campaign and/or in direct interaction with identified customers and/or prospects.Ensures accurate entry of first-of-month nominations and balance volumes in Endur and trading spreadsheets to communicate future monthly and daily gas purchase volumes.Makes recommendations to sales representatives and/or trading/scheduling regarding nomination changes to manage monthly/daily imbalances for customers or a pool of customers. Interprets and understands pipeline cash-out methodology or penalties and makes recommendations in a timely and cost-effective manner. Reviews and verifies customer invoices for volume and pricing accuracy prior to being sent to customers. Utilizes problem-solving and multi-tasking skills to manage daily work requirements along with interruptions of additional requests. Performs other related duties as required.

Education: Requires a bachelor’s degree from an accredited college or university.

Experience: Requires a minimum of two (2) years operations or sales support including vendor and customer relationship building programs.

Capability and Skillset Requirements

Able to meet and maintain performance and attendance criteria for the job.Able to demonstrate and apply effective written and oral communication proficiency with a wide range of audiences. Able to work effectively in a team-oriented environment. Able to work self-directed, using initiative and self-motivation, to achieve goals independently, or with minimal supervision.Able to remain focused in the face of distractions, prioritize work, meet deadlines, manage multiple tasks concurrently, and respond flexibly to changing work priorities.Able to adapt effectively to new and changing environments and technology.Able to use and apply successfully personal computer software in a windows environment, including SAP, Excel, Word, PowerPoint.Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.

Physical Requirements

Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.Able to demonstrate the manual dexterity to operate a personal computer effectively.Able to sit for extended periods of time.Able to view personal computer for long periods of time.Able to speak, read and understand the English language.Able to operate office machines including telephone, photocopier, fax machine, calculator, scanner, etc.

Working Conditions

Able to work scheduled overtime on a regular basis and unscheduled overtime as workload demands.Able to work indoors, in an office environment, regardless of whether open office, cubicle or private office.Able to travel occasionally, possibly overnight, to attend meetings and/or energy industry conferences.Able to support the Emergency Operating Plan.

Symmetry Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, disability, or veteran status.