AVP, Enterprise Issue Management Product Owner

E2401654

Job Description

Role Summary/Purpose

The AVP, Enterprise Issue Management Product Owner is responsible for owning and maintaining the Issue vs Incident Intake and Issue Reporting tools in APEX. This includes ensuring adherence to usage, managing any updates, developing/deploying training, and making any enhancements as necessary. This role will also coordinate reviews with functional Issue Leaders to identify necessary changes, validate adherence to the 1st Line of Defense Issue Management Procedure and subsequent elements (e.g., Issue Validation Template).

The successful candidate for this role has strong communication and documentation skills, the ability to manage through influence, and prior experience managing cross-functional initiatives. This role will have a high level of visibility across and communicate effectively with all levels of the organization.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

Enterprise owner of the Issue vs Incident intake workflow and reporting within the tool for the 1st line of defense.Develop the strategy and process(es) to maintain the tool and prioritization of future enhancements.Collaborate cross-functionally to identify updates and reporting needs to ensure the business provides consistent output via a standard process.Create agile stories and manage any projects to create efficiencies or enhancements to the management tool.Establish effective controls for the reporting and management of 1LOD enterprise potential issue workflow, including but not limited to ensuring the workflow is routing to the appropriate parties in the business.Establish effective relationships with all functional Issue Management teams.Develop reporting to support functional Issues Leaders in the awareness of potential issue escalations in advance of various committees such as Compliance and Enterprise Risk Management Committee (ERMC).Ensure adherence to the 1st Line of Defense Issues Management procedure.Develop webinars and/or training that build awareness of the new Issue vs Incident intake workflow, it’s requirements and expectations across the Enterprise.Completion of projects or activities assigned by manager.Perform other duties and/or special projects as assigned.

Qualifications/Requirements

Bachelor's Degree in relevant field or in lieu of Bachelor’s Degree, a high school diploma and a minimum of 5+ years of professional work experience in a regulated Financial Services organization.3+ years of experience with analytical, organizational, and decision-making responsibilities.2+ years agile experience.2+ years of Issues Management and/or project management experience.2+ years cross functional team leadership experience.Experience managing a team.Ability to travel up to 20%.

Desired Characteristics

3+ years’ experience leading and supporting on cross-functional initiatives.Product ownership experience.Demonstrated knowledge and understanding of relevant legislation, regulations, and policies.Strong presentation and communication skills with a demonstrated business presence while interacting with senior leaders.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group

Sales