VP, Client Leader

E2401582

Job Description

Role Summary/Purpose

This strategic and highly visible role requires an energetic, passionate leader with demonstrated ability to drive growth and change via a balanced focus on customers, people, process, and innovation. You will have the opportunity to develop two Account Sales Managers and partner cross-functionally with business leaders to grow the consumer credit portfolio for a multitude of programs across the HOME Core Independent Business. In this role, you will manage retailer exclusive, OEM, and sponsorship agreements with varying levels of complexity. The HOME Core Independent business has an annual purchase volume of $400MM.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

The VP, Client Leader will manage 6 Unique P&Ls, and will have a proven record of sustained growth managing fragmented programs. You will be the primary relationship owner for all programs and relationships within the Independent portfolio. This leader will partner with OEMs, Sponsors, and Vertical partners to develop initiatives which drive sales volume for our partners and Synchrony.

Develop segmented sales and marketing strategies which can be executed at scale across complex organization of over 4,000 Independent retailer partners.Own 10 contractual relationships in addition to the Home Generic portfolios, which includes development and execution of a long-term growth strategy incorporating critical value proposition elements aimed at increasing sales and credit penetration while building relationship equity to insulate from the competition.Lead and coach two Account Sales Managers each owning 60 top dealer relationships accounting for combined over $100MM in annual salesInterface with Field Sales Team Leader and Inside Sales Team Leader to drive meaningful engagement across remaining over 4,000 active Independent Retail relationshipsPartnering with the Business Development team to target large dealers both within the HOME Independent portfolio and other buying group programs

This position will work closely with members of the Home Core Sales team and the cross functional members of the Home Core Marketing, Analytics, Finance, Credit and Operations teams to support and deepen existing relationships within the client, contractual Mid-Tier Verticals and dealers and drive strategies that differentiate Synchrony and justify our price premium.Deliver program sales and revenue performance objectives; through an in-depth understanding of P&L / credit life cycle dynamics and which actions to embark on to drive desired results.Manage an annual promotional fund of $40k for the Vaughan Bassett OEM agreement to deliver sales growth while demonstrating the importance of a cohesive promotional offering strategy to its retailers utilizing the Synchrony program.Manage 42 programs across 12 active pricing structures. Develop consolidation model which further minimizes program complexity yet delivers on business ROA targets.Manage Dealer Quarterly and Annual Volume Discount incentives across varying clients within the HOME portfolio.Manage quarterly partner communications rigor impacting all retailers across the HOME portfolio to maximize program returnLead internal and client teams to drive a “One to Many” strategy across Digital Roadmaps and deployment of new tools to the member base.Coordinate internal SYF resources to leverage maximum Synchrony Digital Tool integration through Client’s dedicated website developers.Partner with Marketing to manage Marketing funds of $70K+ to drive strategic growth in merchant enrollment, new accounts and repeat sales.Lead quarterly business reviews, both internally and externally, as well an active member in planning all other client interactions to drive business engagement and results.Proactively scans potential risk and compliance concerns; assures all contractual and compliance obligations are being met for clients.Actively works to maintain and further grow multi-functional relationships within and across our partners, inclusive of Insights, Field Sales, Innovation, Ventures, Analytics (ECE), Synchrony Connect, etc.Ability to leverage various channels to influence partners in order to achieve growth goals. Various channels include, but aren’t limited to phone, face to face meeting, trade shows, webinars, email and newsletters.Ability to work effectively in a highly cross functional environment with other departments such as Marketing, Analytics, IT, Risk, Operations & Training to support business objectives.Utilize data analytics for comprehensive diagnosis of the client’s business and the health / opportunities within the credit program.Provide value added analysis & reporting to client to evaluate & drive program performance.Work with Sales Support team to resolve day-to-day escalated/ad hoc client and sales requests.Continually promote and apply Synchrony Financial Values, acting as a role model for integrity.Set the Vision and Theme for Synchrony's participation at bi-annual client trade shows. Ensure direct reports and the extended team are clear on their roles and responsibilities for trade show execution.Perform other duties and/or special projects as assigned

Qualifications/Requirements

Bachelor's Degree and 10+ years related experience OR in lieu of degree, High School Diploma/Equivalent with 12+ years of experience in Financial Services5+ years client leadership or B2B marketing experience with a dealer-based program5+ years financial skills which could include the following advanced understanding of contract terms, client and bank obligations, negotiation and deal structure; lead renewal strategy/negotiations for new amendments, breachesExperience managing P&LAbility to travel 20%

Desired Skills

Demonstrated Sales or Marketing leadership experience with multi-merchant “Parent-Child” programs3+ year of people management experience with direct reportsExcellent written and verbal communication skills.Excellent strategic, organizational, and prioritization skills.Excellent influencing and relationship-building skills: highly inclusive style. Superior financial skills and understanding of the P&L.Demonstrated self-motivation and initiative.Demonstrated leadership and ability to hire, develop, and motivate people.Ability to leverage technology and help innovate new products, channels, and business models.Broad knowledge of the Appliance, Furniture and Consumer Electronics Industries.Previous Retail marketing and/or sales experience.Experience with promotional credit programs and/or service providers.Experience with web-based sales / marketing activities and/or mobile technologies.Solid track record of coaching, building both strong cross-functional alliances and motivating others to act in a boundary-less fashion.

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group

Sales