VP, Surveillance Process Execution and Reporting Leader

E2401649

Job Description

Role Summary/Purpose

The VP, POS Surveillance Process Execution and Reporting Leader is responsible for developing, executing and leading a team of focused surveillance plans related to specific projects and programs surrounding CIT changes. Additionally this Leader may also responsible for the ongoing execution of the First Line of Defense Surveillance across our five commercial platforms. This role will directly report to the VP, Program Surveillance Standardization Leader.

This leader is directly responsible for managing a dedicated surveillance team that may include contractors that reviews and communicates surveillance results for a targeted set of changes related to applications and transactions each year. This work ensures compliance with both Synchrony and regulatory guidelines. This leader will also be responsible for any on site POS validation programs connected to special projects and Surveillance efforts in conjunction with routine requires to support with the on going launch validation, surveillance and governance documentation of clients with integrated POS systems, processes and capability

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

Conduct on going surveillance of application and transaction related process across all five of our commercial platforms.Serve as a leader for associate level POS surveillance team – coaching, motivating, engaging and holding the team accountable to expectations and results.Partner to develop surveillance plans related to specific projects and programs surrounding CIT changes.Develop and execute periodic on site validation certification routines required to ensure compliance with new requirements and changes. POS Onsite validation activities can include plus be expanded beyond e-Consent reviews, application system edit reviews, pin-pad e-signature reviews, and in-store payment system validation reviews.Partner across our five commercial platform to drive POS certification process for clients.Partner with client eco-systems across all five of the commercial platforms to ensure client capabilities, processes and systems are properly documented and reportedDrive analytics and special project required to address key year over year changes and gaps that may drive appropriate surveillance assessments and reporting.Partner with the Enterprise Governance team and VP Regulatory & Control Leader to support data delivery, requests, analysis, and information requested for 2LOD, 3LOD or regulatory inquiriesPerform other duties and/or special projects as assigned

Qualifications/Requirements

Bachelor's Degree and a minimum of 5 years of client eco systems, Risk Management, Audit, or related areas functional in the financial services industry or in lieu of a Bachelor Degree, a minimum of 11 years of functional, risk and/or process management experience in the financial servicesAdvanced knowledge of Client Development & Sales objectives, strategies, and processesAble to demonstrate working knowledge of Enterprise Surveillance principles and practices.3+ years of leading and/or supporting cross-functional initiatives.5+ years’ experience and expertise working in Microsoft Office Suite (Word, Excel, PowerPoint)Deep, up-to-date knowledge of regulatory compliance in the financial services sector to drive improvements.Ability to work a flexible schedule.

Desired Characteristics

Excellent verbal and written communication skills with the ability to modulate content based on audience.Attention to detail and follow-up skills essential.Excellent communication skills-interpersonal, verbal, and writtenAbility to influence others to achieve team goalsStrong compliance, audit, or control function background, with a specific understanding of internal controlsDemonstrated ability to independently manage multiple projects, organize workflow, and prioritize work assignmentsStrong business process mapping and MS Visio skillsImagination and creativity in applying/adapting best practices and learnings to new problems/needsAbility to work and influence within a global matrix organizationSelf-motivated and directedExcellent work ethic and ability to work well with broad and diverse global teamsAbility to gather, analyze, and summarize data clearly and concisely and report findings to senior management

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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Sales