Partner Onboarding Manager
📋 Role Overview & Responsibilities
What's the gist of the job?
The SYSPRO Partner Onboarding Manager plays a critical role in SYSPRO’s go-to-market strategy. The Onboarding Manager works as part of the SYSPRO Americas Channel team, which has an overall objective of achieving assigned performance and expansion targets through its existing and new Business Partner ecosystem. Enabling newly recruited Partners to be highly skilled and self-sufficient is critical for success. The Partner Onboarding Manager is well versed in SYSPRO’s offerings, as well as the PartnerUP program details, with specific focus on our enablement and training certification curriculum. The Partner Onboarding Manager works with newly recruited partners to the point of achieving their initial sales and technical certifications, as well as managing their overall onboarding journey. Once they achieve enabled status, they are passed to a Partner Account Manager (PAM), who will work with them in identifying, qualifying, progressing, and closing deals. New Partners are the focus, but this role will also assist existing partners as needed.
Salary range $110,000-$125,000 base plus MBOs
What are the key responsibilities?
Strategic ResponsibilityThe overall onboarding and certification of newly recruited partners such that they are prepared to appropriately represent SYSPRO in their respective market. Partner Engagement / Relationship ManagementEstablishes productive, professional relationships with key personnel in newly recruited partner accounts. Act as the main point of contact for new partners, fostering strong relationships from onboarding through productive handover to sales.Conduct regular check-ins with partners to address onboarding status, questions, provide support, and gather feedback.Onboarding and TrainingRefine and monitor onboarding program as needed for new partners to ensure a smooth transition into the SYSPRO ecosystem.Align partner onboarding strategies with overall business goals.Coordinate orientations, training sessions, webinars, and workshops to equip partners with the knowledge and skills required to successfully sell, implement and support SYSPRO ERP implementations.Collaborate with sales/pre-sales enablement, marketing, and services to deliver the necessary content. Certification ManagementManage the certification process for partners, ensuring they meet the required standards for product knowledge and implementation capabilities.Establish and maintain certification guidelines and criteria. Documentation and ReportingMaintain accurate records of partner onboarding progress, certifications, and performance.Generate reports on key performance indicators and present findings to leadership.
What experience, skills, and knowledge are required?
Demonstrated talent in Business Partner / Channel Management / Relationship building Strong business acumen with experience in training / enablement functions, preferably in a software vendor environment.Experience/familiarity with ERP software, manufacturing/distribution preferredSolid presentation skills, both verbal and writtenStrong organizational and project management abilities
What's in it for you? Let's talk Benefits!Join the SYSPRO team in our state-of-the-art office space in Tustin Flight with open-air indoor/ outdoor layout; free covered parking (including EV charging stations), a fitness center, food court, and outside common areas with Wi-Fi. Enjoy fun office perks including foosball, ping pong, full espresso bar, on-site social lounge, snacks, candy, and sodas. Every office/workstation is equipped with a standing/ sitting height-adjustable desks.
We promote flexible work from home / remote work options and ensure opportunities for professional development and growth.
- Generous paid-time-off- 13 paid company holidays in 2024- 10 paid vacation days- 6 paid wellness days- 1 paid volunteer day off to make a difference in your community
- Medical, dental, and vision insurance; HMO or PPO from the 1st of the month after hire!
- Group term life and LTD insurance paid by SYSPRO
- Voluntary STD, plus supplemental benefits through UNUM
- Employee Assistance Program
- 401k (starting day 1 of hire!) with company match after 1 year of employment
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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