Sr. Product Manager, Contextual Commerce

Be unstoppable with us!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Our Product Managers use deep customer insight, critical thinking, commercial, analytical, and engineering prowess to break down sophisticated problems into steps that deliver world-class customer experiences and improve each product's impact on the business. This means identifying the intersection of customer needs, business goals and technical feasibility, working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams.

We are seeking a Senior Product Manager to join our Contextual Commerce team, driving the development and implementation of innovative ways that improve personalized experiences within our commerce flows. As a key player in our organization, you will craft and implement a vision that minimizes fallout and increases revenue through strategic, data-driven initiatives. This role is specifically focused on redefining and enabling purchase journeys across core platforms and services that allow our customers to find inspiration, discover and buy the products they love by serving the right content and items to every customer on every touchpoint. Our systems use T-Mobile's extensive customer and product data to deliver trusted and valuable recommendations and results in real time using custom machine learning models to drive outsized growth, customer value, and profitability.

Job Responsibilities

Owns product end to end for sophisticated or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and strategy.Identifies target customer(s) for existing or future products, and designs and drives end user product research.Partners with business, internal/external collaborators and Leadership to understand current customer experiences, identifies areas of opportunityConducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer sophisticated questions or identify relevant insights from data.Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to advise direction, prioritize investment.Conducts cost-benefit / return on investment / NPV analysis, competitive product analysis, to support decision making.Works with teams and follows enterprise process to secure and maintain product funding.Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.Communicates, influences, and sells ideas at executive level and below. This includes regularly delivering product presentations.Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.Maximises customer insights for product vision, strategy, roadmap, priorities.Dedicates time to customers actively meeting with them to build deeper appreciation and understand their needs and priorities.Create, lead, foster an active VOC feed for themselves and team.Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first approach.Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly sophisticated products with multiple transactions and touchpoints. This work may include creation of prototypes.Owns and runs product backlog and priorities with our business and technology partners.Scopes and ensures alignment on the prioritization of activities based on business and customer impact.Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.Collaborates with partners and Dev / Execution teams to build and communicate anticipated release schedule.Generates and maintains dashboards and reports that supervise product health and success metrics.Supports sales, marketing, and other partner teams with the vital product knowledge and additional documentation.Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.Recognizes and communicates technical challenges to collaborators and makes educated trade-off decisions with the team.Accountable for product quality and performance in production environment. Responsible for product team response in event of critical or high impacting defect, including communications to team members at all levels..Leads development of adoption tools and training materials.Identify execution, operational, interpersonal issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).Collaborates and develops relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.Develops positive working relationships with Customer groups or Customer Representatives.

Education

Bachelor's Degree or equivalent experience required.

Work Experience

Required

7+ years of relevant Product Management experience in an agile software product development environment. Sophisticated level understanding of customer experience.

Preferred

5+ years personalization and data-driven omni-channel strategies with e-commerce.Demonstrated experience in B2B/B2C commerce across multiple channels and brands. Telecommunications commerce experience. Experience with marketing technologies (MarTech) including Adobe. Cloud, Salesforce Marketing Cloud, commerce experience.Experience in marketing and data analytics tools, including but not limited to Adobe Analytics, Tableau, Power BI.Familiarity with ML and experience working with data scientists.

Knowledge, Skills and Abilities

Product Lifecycle Management Experience delivering large and sophisticated business/technology initiatives. (Required)Communication Proven record to efficiently connect with Leadership, while employing a high degree of teamwork and influence. (Required)Agile/SCRUM Shown success in advising matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)Agile Project Management Experience with Agile backlog/project management tools. (Required)Technical Writing Strong requirements elicitation, and shown writing skills including the ability to write concisely and clearly for different audiences. (Required)Business Analytics Proven track record to identify/analyze/synthesize product use data and use the data to drive decisions. (Required) At least 18 years of age Legally authorized to work in the United States

Travel

Travel Required (Yes/No):Yes

DOT Regulated

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Washington Pay Range : $158,100.00 - $213,900.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. 

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.