Patient Collections Representative (Hybrid)

Overview

The Patient Collections Representative will serve as the initial point of contact for patients calling into the Patient Collections team's toll-free number. This role will be responsible for taking payments from patients and setting up payment plans, as well as responding to basic inquiries about patient billing and account status. This Patient Collections Representative will triage patient inquiries and route patients to the appropriate team member or other cross-functional team within the Company. A successful Patient Collections Representative will have excellent communications skills, a proactive approach, an ability to meet deadlines, eagerness to learn and develop skills, and a commitment to the patient experience.

Responsibilities

Answer calls received at the Patient Collections toll free phone number Proactively contact patients to resolve past due account balances Address straightforward patient inquiries regarding insurance claim status, account balance, and account resolution options Process patient payments, set up payment plans, and discuss Patient Assistance Consideration eligibility Update and maintain patient information related to patient billing and collections cycles Effectively communicate patient issues and grievances through internal reporting system, and with cross-functional teams Assist with testing, implementation, and troubleshooting of new processes Perform all job duties while maintaining compliance with all appropriate regulatory requirements including SEC, IRS and HIPAA Other duties as assigned

Qualifications

Education & Experience

Required

Associate degree or equivalent work experience 1 or more years of customer service/call center experience

Preferred

Previous experience with medical billing, coding, benefits, authorization and collections in a health care setting

Knowledge & Skills

Ability to manage difficult or emotional situations effectivelyAbility to successfully manage multiple tasks concurrentlyAbility to work independently with minimal supervisionStrong relationship building and communication skillsExceptional documentation skills with the ability to be clear and conciseHigh attention to detail and accuracyAbility to successfully perform duties with minimal supervisionThrive in a fast-paced, continuously changing environmentDemonstrated ability to communicate effectively with patients, colleagues and managementExcellent problem-solving skills with the ability to identify and seek support to resolve issues quickly and accuratelyProficiency using MS Word, Excel and Outlook

Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

$20.34 - $26.70 / HR

Additional Benefits

non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.