Hotline Provider - 281 CARE (2nd shift)
📋 Role Overview & Responsibilities
Job Details
Job Location
15 4531 READING ROAD - CINCINNATI, OH
Position Type
Full Time
Education Level
High School
Salary Range
$18.00 - $19.00 Hourly
Job Shift
2nd shift
Job Category
Nonprofit - Social Services
Description
Position Summary
Responsible for providing prevention and education services in a variety of settings including on the phone. May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary.
Position Description
Identifies and assesses needs of callers/clients Provide crisis intervention, referrals and linkage to community resources Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic Completes service documentation accurately and timely in electronic health record Provides both prevention and education services Facilitates referral to and/or provides appropriate level of care Develop, define and implement realistic and effective goals and plans for interventions Collect, track and evaluate program data for fidelity and service quality Adhere to professional standards as outlined by protocols, rules and regulations Other duties as assigned
Qualifications
Required Knowledge, Skills and Abilities
Skill in prevention and education techniques and interventions Recognize unusual or threatening conditions and take appropriate action Effective verbal and written communication skills Ability to interact in a calm and compassionate manner Ability to collaborate/interact with wide variety of people Knowledge of code of ethics, conflict of interest and regulatory requirements Demonstrate professional speech and behavior Detach from client issues and view objectively
Job Requirements
High School diploma or GED Prefer experience in social services environment or related education
Essential Functions/Physical Demands
Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting. Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering. Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.
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