Bilingual Human Resource Shared Services Associate

Are you a motivated customer service focused individual with a passion for the human resources? Are you ready to work with an amazing team and a global organization? Do you speak fluent Spanish?

One of our favorite clients is currently looking for a Leave of Absence Coordinator to support the Leave Administration team in a shared service, remote environment. This role will involve heavy phone work as you are communicating with employees about STD, FMLA and ADA. In this role you must have a passion for helping others.

This role is fully remote, but the training will occur on site in the Charlotte market. You must be local to the Charlotte market.

Key Functions of the role:Be the forefront of support for inbound calls from employees who are on leave, have questions about medical leaves or are returning from a leave.Keep records of all call conversations in leave system in a comprehensible wayResearch and resolve discrepancies between associates and leave requestMaintain leave of absence documentation, files and dataReviews file notes and explain leave process to associates and managersCoordination of Salaried Short Term Disability with Corporate payrollCompiles employee data and submits information regarding any state leaveMonitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required informationWorks with associates keeping them informed of any employee’s leave of absence.

Key QualificationsYou are all about your customer!You love interaction and helping others via phone, email, or in person1+ years of customer interaction via phone preferred but customer service experience is great (call center experience is a plus)Bachelor’s degree or equivalent experienceExcellent communication and organizational skillsTeam player who is friendly, outgoing and creativeThrive working in a fast-paced, dynamic environment with strong time management and ownership of deliverablesDetail oriented with ability to analyze, problem solve, organize and manage multiple prioritiesYou are analytical and critically think in a fast paced environment where no two days are the sameTech savvy, you know Microsoft Office and are able to pick up new technologyTyping while someone is talking to you is fun, must have strong typing skills and the ability to multi-taskLast but not least, you want to learn, get into a company that will support your career growth with endless opportunity to move forward and progress in your career

Training is onsite for the 1st 2 weeks- Role is 100% remote after that but candidates must leave within driving distance of Charlotte, NC.