Content Specialist II
📋 Role Overview & Responsibilities
Title: Content Specialist
Location: Fully Remote
Duration: 12+ months
As a Content Specialist you'll write knowledge base articles for our help center and internal support knowledge base. You'll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on
multiple project simultaneously developing content for both consumer and business audiences, as well as internal support agents. You'll join a fast-paced, globally distributed team that "translates” technical concepts into clear, concise copy.
Position Responsibilities
Interview subject matter experts and conduct discovery research to discern content organizationWrite, edit, and optimize external knowledge base content Update internal knowledge base articles, including troubleshooting articles, handling guides, onepagers and how-to articlesMaintain and update a collection of support macros for support agents that demonstrate the Support voice and toneWork directly with the Training Development team to ensure cohesive messaging of information to support agentsCollaborate with cross-functional stakeholders to support product launch activityParticipate in content peer reviews and provide concise, actionable feedback
Position Requirements
1-3 years experience documenting software products.Proven working experience in technical writing and/or software documentation, with portfolioAbility to work autonomously, with excellent time management and organizational skillsAbility to deliver high quality content, paying extreme attention to detailAbility to quickly grasp complex technical concepts and make them easily understandable by various tiers of supportExcellent writing, editing, and proofreading skills in EnglishExperience developing written content, adhering to style and brand guides
#TB_EN Job #: 24-06261
Frequently Asked Questions
How do I apply for the Content Specialist II position at TalentBurst, an Inc 5000 company? ▼
Click the “Apply for this Position” button on this page to submit your application directly to TalentBurst, an Inc 5000 company without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in San Francisco, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →