Information Technology Project Coordinator

Job Title: Operation Analyst/Project CoordinatorDuration: 6 monthsLocation: Herndon VA (Onsite)

• Will travel be required for this position? If so, how often? No • What schedule is the candidate required to work? 6:30-15:00 willing to work with them, Monday thru Friday • At any time is overtime required or would you say it is just available as a function of the job? No guarantee on overtime, but will be based on project needs and storms.
• Quick description of the role or project story (What this role will be doing): Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Duties may extend to Standby list management/maintenance, performing complex Out-of-Town callouts and/or maintaining accurate information and movement in Crew Manager. Performs as Local Storm Analyst and maintains an ability to travel to impacted offices.

Accurately reports outages to customers' accounts. Duties may extend to editing and approval of complex SRRS reports. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence and/or direct support for Power Quality and EMF field investigations. Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner. Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work.

Recognizes the financial impact of gathering and maintaining accurate information in all systems. Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable.

Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, and job closing.

• What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required? 1. Customer Business Management System 2. Scheduling Management Tools 3. Project Coordination
• What are the top “nice to have” skill sets? Ability to address multiple projects. Ability to work on various software applications, i.e. Microsoft, SAP, VMS
• What education and certifications/licensures are required? High School Diploma