Customer Service Specialist

Client Service Specialist/ Legal SecretaryThe Client Service Specialist provides administrative client services to both internal and external clients.In this capacity, the Client Service Specialist will:Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring seamless support to the practice;Facilitate client communications and coordinate client meetings;Coordinate pending matters and projects and action items for each day, tracking deadlines and follow up;Roll calls, maintain phone logs, maintain calendar, scheduling, expense reports and travel arrangements;Execute legal practice tasks and projects; maintain client materials in document management system;Execute administrative functions and facilitate completion of tasks opening of new matters, engagement letters, client presentations, meetings and other administrative projects as assigned;Proofread and redline complex legal documents and correspondence;Prepare complex legal documents and correspondence; apply subject matter expertise in coordination of legal practice tasks and projects;Understand and support client billing processes including: ensure adherence to time entry protocols and best practices; proofread, edit, and review client bills; application of proper task codes and matter management; coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required;Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements;Work overtime as required; andDemonstrate adaptability, flexibility, initiative and innovation in handling a wide variety of additional projects as required.Proficiencies:Advanced ability to multi-task and effectively prioritize assignments including the ability to collaborate, delegate and work as part of a team;Must be detail oriented;Advanced to Expert proficiency in rules of English grammar, spelling and punctuation;Advanced proficiency of all Microsoft office applicationsAdvanced knowledge of time keeping, expense processing and billing;Proficiency in document management applications;Ability to work successfully in a fast-paced environment, both independently and as part of a team;Proven ability to effectively coordinate with other firm-wide departments with the necessary communication skills to transfer instructions/data, verify results, resolution of conflict and delivery or results; andExcellent written and oral communication skills required with strong ability to meet deadlines and provide results while supporting Firm policy and procedures.

Qualifications:Associate’s degree or Bachelor’s degree (preferred);At least 5 years of legal or relevant entertainment/executive support experience; andEntertainment experience is a plus.