Customer Service Representative- Work From Home
📋 Role Overview & Responsibilities
Employer Industry: Telecommunications
Why Consider This Job Opportunity
Paid training you'll complete from in-center and home, and additional resources to support you Premier Service Consultants earn up to $19.57 + up to $1000 in commissions yearly if all sales goals are met Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Career advancement opportunities within the organization
What To Expect (Job Responsibilities)
Address a broad range of customer service call types including collections, retention, sales channel coordination, billing, and advanced technical support Simplify explanations of customer bills, rate plans, and features of AT&T's products and services Engage Tier 3 support and third-party vendors as needed to address issues and provide customer resolution Handle wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service Troubleshoot and resolve customer-impacting issues such as voice and data problems
What Is Required (Qualifications)
Call center or customer service experience Flexibility to work any schedule during hours of operation Verified internet service and dedicated work area for remote work Ability to communicate effectively, both verbally and in writing Proficiency in all billing, rate plan, and feature matters
How To Stand Out (Preferred Qualifications)
At least one-year customer service experience Call center experience Advanced Typing/keyboarding skills
#Telecommunications #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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