Retention Specialist - Remote Optional

Employer Industry: Firearms and Self-Defense

Why Consider This Job Opportunity

Starting hourly wage up to $22.00 per hour plus incentives Opportunity for career advancement and growth within the organization Full-time position with 40 hours per week Training provided for all hires, including virtual training for remote employees Position can be performed in headquarters, hybrid, or remotely Fun, fast-paced, and rewarding work environment

What To Expect (Job Responsibilities)

Develop and implement customer retention strategies to increase loyalty and retain business Prevent cancellation of services by offering alternative solutions during inbound calls Deepen member relationships through needs assessment Ensure consistent follow-up with members as needed Coach, mentor, and train other team members as required

What Is Required (Qualifications)

High school diploma or equivalent required 1+ year of retention-specific sales experience preferred Required to pass and maintain Producer Property and Casualty License Excellent communication skills with the ability to quickly establish rapport with people Strong conflict resolution skills and able to remain calm in stressful situations

How To Stand Out (Preferred Qualifications)

Experience in retention-specific sales Strong understanding of firearms and self-defense industry

#FirearmsIndustry #CustomerRetention #CareerGrowth #RemoteWorkOpportunity #ProfessionalDevelopment

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