Support Specialist (Remote)
📋 Role Overview & Responsibilities
Employer Industry: Telecommunications
Why Consider This Job Opportunity
Salary up to $45,000 with potential for additional base commission and discretionary bonus Competitive benefits package including health insurance, 401(k) plan, and paid vacation and holidays Opportunity for career advancement and growth within the organization Fully remote position based in the U.S. Chance to deliver exceptional Customer Experience in each support interaction Work with internal and external customers to provide technical support
What To Expect (Job Responsibilities)
Provide Tier 1 technical help and solutions to customers via phone calls and emails Troubleshoot product compatibility inquiries Document all customer contact information, technical issues, and requests in systems Ensure 80+% 1st call resolution for customer interactions Capture product quality data to support quality investigations
What Is Required (Qualifications)
Some college or a relevant combination of experience and education 1-2 years proven customer service experience, ideally in the telecom, high-tech, or consumer electronics industries Telephony (hardline, softphone, or mobile phone) experience a plus Ability to effectively communicate technical information to a non-technical audience Proficiency with Microsoft Office applications
How To Stand Out (Preferred Qualifications)
Experience in conflict resolution and relationship management Ability to develop strong relationships with customers and create brand awareness
#Telecommunications #CustomerService #RemoteWorkOpportunity #CareerGrowth #CompetitivePay
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