Sales Manager, Recruiting Solutions

The RoleThe Manager, Customer Development & Experience is a key leadership position responsible for the growth & end-to-end performance of a pod aligned to specific customers. The role is the face to the customer, proactively engaging with key business stakeholders across the customer to identify and deliver top talent.

LeadershipManage a projects list and report on status weekly for internal, customer or other initiativesEspouses the culture of the firm as a key tone setter to our associates everydayBreathes and represents our company values, ensuring every associate is engaged, motivated and understands their goalsCompile weekly lifecycle recruiting metrics and financial forecasting for actual v. goals for assigned accounts

Customer DevelopmentDevelops customer growth plans ensuring objectives are consistently met while measuring the correlation between satisfaction and revenue/gross profit objective; Develop detailed action plans for prospecting to drive coordinated outreach, meeting, events, and other activitiesSuccessfully build relationships with prospect customersUnderstand customer pain points and provide value to them through logically assembled information for them to consume and act onCreate proposals, statements of work and price opportunities; Articulate problem statements and create presentations/proposals on our approach to address pain points; Drive a solutions-based approach encompassing Talento services that create efficiency, new capabilities, or lower costsPartner with marketing to develop campaigns that drive lead generation strategic alliances thought leadership etc. resulting in market activation and growthParticipate as needed in trade professional and industry associations to develop contacts while contributing meaningfully to the purpose of the associationsCoordinate customer and company driven initiatives to meet the needs of the customer while ensuring a positive outcome for the company.

Customer Experience & RecruitingEnsure the appropriate resourcing for customers to ensure the appropriate outcomes; Participate in attracting, developing, engaging & retaining associates; Obsess over the right resources for customer experience to be achievedServe as a Recruiting expert to our customers’ HR business partners and hiring managers across multiple functional domains; Provide strategic insights, solutions, recommendations, and overall execution support to ensure the Talento differentiation from mass market, transaction-centric vendorsResponsible for customer communications, conflict resolution and compliance. Review all major deliverables to ensure quality standards and customer expectations are metDevelops and manages recruiting KPI's per customer producing insightful stories and driving delivery excellence through dataSuccessfully review job descriptions and analyze client requirements to understand the needs of the hiring manager and skills required. Provide feedback to customers when expectations vs. market realities are not alignedPlays an integral role in contributing to the expertise of the team through collaboration and practice sharing. We believe you surround yourself with great people and they will learn from each other to become collectively betterParticipate meaningfully in the ongoing performance management process for the firms associatesShares responsibility for facilitating daily prioritization meetings. We self-manage our selves through a rhythm where the team holds each other accountableAdvocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience.Ensures the consistent execution of the end-to-end recruiting process serving as a coach, and hands-on trainer in these areas:Interaction with customers in Kickoff & Calibration meetings. Ensure customer requirements are gathered and leveraged throughout research, outreach, assessment, and submissionSupport development of research plan and tactics by collaborating and leading when needed with a team of recruiters, researchers, and customer teams. Constructs Boolean search strings to expedite focused candidate and client discovery. Develop creative sourcing and recruiting resources to expand talent portfolio and attract qualified candidatesConduct structured interviews and produce corresponding documentation to complete comprehensive candidate screenings that articulate fit to a roleDevelop compelling outreach messaging via appropriate mediums to effectively market to candidatesManage and update internal ATS with accuracy and integrityDisplay technical knowledge and the ability to understand technologyProvide consistent communication and career guidance to candidatesCreates search overview reports for clients including market intelligence and activities summariesManage a diverse requisition load across all functional areas with varying levels of seniority for specific customers with total accountability of recruiting process, ensuring the end-to-end execution of the Talento Assessment Methodology

Experience and knowledge requirements for the Manager, CDE:Passionate about enabling businesses through human capital10 years of recruiting & human resources experience5+ years as a team lead – developing, hiring, onboarding recruiting professionals3+ years owning a large, complex customer relationship with proven success driving a land and expand approach7+ years’ experience in sourcing and candidate assessmentExperience with Applicant Tracking Systems and sourcing tools including LinkedIn Recruiter, Indeed, etc.Driven by collaboration, learning, doing the right thing and quality human interactionPride in delivering quality work, every timeFluent in English. Spanish or Portuguese preferredIntermediate proficiency in MS Outlook, Word, Excel, and PowerPoint

About TalentoHC:TalentoHC is a high growth talent & organizational solutions firm. Through Talento Recruiting, we are transforming the customer experience standards in the recruiting services arena. The company was founded in 2017 with the belief that human capital should be viewed as an asset on the balance sheet. Through its integrated human capital services, the Talento team has supported 65+ enterprise, middle market, and startup/high growth organizations in 15 countries with recruiting, contingent workforce management, employer branding, strategy, transformation, organization design & implementation, career pathing, outplacement, employer branding and leadership development solutions. Some of the benefits of working for TalentoHC are as follows:

Culture focused on advancing your career while disrupting an industry and providing unrivaled service; Rapid advancement and promotion opportunities based on merit.Health, Dental, FSA, Legal, Vision & Pet Insurance; Short Term and Long-Term Disability Insurance; 401k Retirement Plans, and Life Insurance.Unlimited PTOHybrid work environment

Talento envisions a world where the recruiting industry service model evolves into human capital partnership that drives organizational performance. Through trust and value, you are positioned to offer talent & organizational solutions that separate you from the rest. With 1000+ searches in the last 36 months, Talento Recruiting has established a footprint that it is ready to scale to the next level.

Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives and skills.Talento Human Capital (HC) is an equal opportunity employer, people are at the center of what we do!People + Passion + Perseverance = Progress