Senior IT Support Technician
📋 Role Overview & Responsibilities
Responsibilities IncludeThis is a critical role with a wide range of responsibilities, including
Provide first and second level support for software, hardware, and various infrastructure related issues.Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.Participate in an on-site support rotation for all employees.Provide video conference setup support and basic troubleshooting. Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDPAssist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).Contribute to New Technology discussions.Cross functional collaboration
Qualities / Experience We’re SeekingWe believe the right individual will have the following skills and experience in order to be successful in this role:
5+ years working in a fast paced technology company environment or start upB.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.Strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills.Exceptional experience supporting macOS and Windows laptopsExceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC)Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice). Strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro).Working knowledge of Networking Concepts (VPN, office and home networks) are a plus.Scripting and automation skills are a plus.Strong knowledge of media streaming services and devices are a plus.Excellent communicator, detail oriented, and customer service focused.
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This position is located in Los Angeles, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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