Tier 1 PC Tech Support Specialist (Hybrid NY)

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That’s not a tagline, those are our Core Company Values, written by our People, for our People.

With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.

In our continued mission to deliver the best value, experience and opportunity for our communities, stakeholders and partners using customer insights and experience, we are seeking a Tier I PC Technical Support Specialist who will be primarily responsible for providing technical support to our employees. This position will be located in our New York office and report directly to the Director of HelpDesk & Training with flexibility to work in a hybrid work environment offered by Tanger’s hub-and-spoke approach to a modern Teams-driven workplace.

About the Role

As the Tier I PC Technical Support Specialist, you will troubleshoot new and critical issues independently and collaboratively with Tier II Support Techs, the Director of Help Desk & Training and the Network Team. You will provide hardware and software application support, and serve as first point of contact on-site or via telephone.

You will be relied upon to provide exceptional end user support to our employees. You will elevate technical support through researching recurring software problems and inventing solutions while performing regular technical maintenance.

Tanger Rewards

Competitive salaryGenerous Suite of Medical, Dental, and Vision Benefits401(k) matchPaid PTO and HolidaysPaid Volunteer HoursTeam Member Paid Leave ProgramsTuition ReimbursementWellness IncentivesGroup Life and Disability InsuranceVoluntary BenefitsTeam Member DiscountsAnd more…

How you will contribute to what we do

Document support requests in call tracking software with thorough details of problem and steps taken to resolve.Deliver specialized technical support to executives, ensuring swift resolution of issues and maintaining uninterrupted workflow critical to executive operations.Refer tickets not resolved with basic troubleshooting to Tier II Support Techs, Help Desk Director or Network Team, providing detailed description of problem and troubleshooting steps already taken.Prepare new PCs with base image, installing and configuring any specialty software required, and setting up or shipping as needed.Prepare PCs for return to lessor, loading base image and packaging for shipment.Research solutions to recurring software problems and make appropriate changes, document findings in call tracking software.Perform hardware and/or software maintenance as needed.Install new hardware and software as needed.Participate in Help Desk meetings to discuss open issues and keep team informed of ongoing work.Help create documentation of processes for Help Desk and keep updated as changes to system occur.

About You

Your education is equivalent to at least a two-year technical program at an accredited technical school/college or on-the-job experience equivalent to a two-year technical program. Education equivalent to at least a four-year technical program at an accredited technical school/college is preferred.You have a strong technical aptitude.You possess strong troubleshooting and problem-solving skills.You have a strong knowledge of Windows Operating Systems and Microsoft Office Suite.You possess excellent documentation and organizational skills.You can communicate effectively with technical and non-technical staff in person and via telephone.You excel at multi-tasking in fast-paced environment.You have knowledge of Local Area Networking and Active Directory.You are familiar with MacOS, and iOS and Android devices.You embrace diversity of people, thought and style as the best way to bring value for our customers and retail partners and build an inclusive culture that enables and inspires high-performing teams.

Experience the difference and be a part of our extraordinary team!

Hiring Range Disclaimer

The base salary range represents the low and high end of the hiring range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Tanger's total compensation package for employees.

Hiring Range: $49,450 - $75,900 per year

About Tanger®

Tanger Inc. (NYSE: SKT) is a leading owner and operator of outlet and open-air retail shopping destinations, with over 43 years of expertise in the retail and outlet shopping industries. Tanger’s portfolio of 38 outlet centers, one adjacent managed center and one open-air lifestyle center comprises over 15 million square feet well positioned across tourist destinations and vibrant markets in 20 U.S. states and Canada. A publicly traded REIT since 1993, Tanger continues to innovate the retail experience for its shoppers with over 3,000 stores operated by more than 700 different brand name companies. For more information on Tanger, call 1-800-4TANGER or visit tanger.com.

We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen! We are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.

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