Desktop and Mobility Support
📋 Role Overview & Responsibilities
Roles & Responsibilities Provide remote desktop level L2 troubleshooting of end user
issues by taking remote control of their Laptop/Desktop/VDI
Solve technical issues related to Windows 10/11, iOS and Mac
operating systems and standard software components like MS
Office/VPN/Anti-Virus/Skype etc.
Provide support in enroll the iOS devices in MDM (JAMF)
and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy,
Encryption and failed Software configuration of end user
devices.
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This position is located in Newark, DE with potential relocation and sponsorship assistance depending on candidate qualifications.
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